Hello all, This is perhaps not a Remedy issue as such, but was wondering if anybody seen anything like that.
We are running mid-tier on a Windows machine and users access it via link such as http://OurMidTier/arsys/home where OurMidTier is a DNS alias of that physical box. The above link works for many users but we have some users who just get page cannot be displayed error in their browser. When we look on their machine, they can ping the alias. We also flushed the DNS cache on their PC but to no avail. What is even stranger is that if we use IP address of the mid-tier box, it connects successfully, so http://10.20.30.40/arsys/home works fine and open the home page. Then on the home page, the overview console returns message Unable to set up data connection ... (ARWARN 9351). Other consoles seem to work fine; it is only overview which I believe uses a plug-in behind it. I have tried running the Fiddler tool on the affected PC. It seems to connect to the web server and then the connection gets simply closed (admittedly, I have only a limited knowledge in that area). Has anybody seen such behaviour before? We are on AR Server 7.6.03 patch 002 for server as well as mid-tier. Browser – tested with IE 7 as well as IE 8 Web server OS – Windows 2003 (64 bit) Java - 1.6.0_26 (64 bit) Web Server - bundled Apache Tomcat - 6.0.20 Thanks for any suggestions. Jiri Pospisil LCH Clearnet ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
