I knew you could not pass even if I ask you not too..... ;-) Sent from my iPhone
On Mar 16, 2012, at 20:50, John Sundberg <john.sundb...@kineticdata.com> wrote: > ** > Patrick, > > > You are right - nobody wants another tool. > > Heck, I don't want another tool. > > But thankfully - business can see past that restriction, or else, I am afraid > - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, > Word processing, etc... > > So - given the right info and education - business does see past the one tool > approach. > > So - I would propose to your boss -- > > Instead of asking - "Would you like another tool?" > > Instead say: > > How would you like to: > - minimize our changes to Remedy > - simplify our future upgrades > - build new forms and processes in "business time" not "IT time" > - minimize the risk introduced to the system when releasing new > forms/processes > - minimize the risk introduced to the system when changing forms/processes > - minimize training across the company to use the Request system > - minimize the training across IT to fulfill requests > - minimize license cost yet maximize existing investments > - drive fulfillment across the enterprise in real-time > - leverage open strategies for display > - leverage open strategies for fulfillment > - use the request management system from your mobile - without buying more > tools > > the list goes on... > > Also - throw in Kinetic Request won the award for "Most innovative product at > WWRUG" and then followed it up with "Best support" in the following year. > > So -- propose that to your boss -- one tool vs (my list). A wise manager > would look into their options. > > Unwise managers bury their head in poor policy. > > We have: > The best product > The most open product > The best licensing > The best price > The best support > > What else would you want? > > (Now - back to March Madness) > > -John > > > On Fri, Mar 16, 2012 at 6:07 PM, patrick zandi <remedy...@gmail.com> wrote: > ** KSR is indeed good, but client does not want another product. > Which is to our benefit cause work is work... > but I digress .. back to anyone find a little easier method, then just > creating carpel tunnel, > > On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp <rickshar...@yahoo.com> wrote: > ** > I am not employed by Kinetic...but I will say that KSR is more flexible then > SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and > forethought, you will have a sustainable solution. > > As they say Patrick-"pay for it now, or pay for it later" > > Shareable with some op cos: yes > > Future: don't ponder, act smartly--KSR > > Short Term solution: control the change until.... > Sent via BlackBerry by AT&T > From: patrick zandi <remedy...@gmail.com> > Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> > Date: Fri, 16 Mar 2012 16:32:48 -0400 > To: <arslist@ARSLIST.ORG> > ReplyTo: arslist@ARSLIST.ORG > Subject: SRM -- just asking ---for the impossible. > > ** So you have Multi-tenecy and you have multiple companies.. > and you have multiple requests... > > Boss says:: I need you to add a field to 4 or the 10 companies forms, and > that should be easy right ? > Remedy teams says...: see you in a month.. > Why? you are now manipulating 800 SRM's AOT, PDT's.. > > Question: is there a management tool, that BMC has to allow a field to be > created and mapped easily to many ? and do all the data manipulation, without > a 12 min admin per: (none that we know of) > > Question: is there some other free tool out there that can do it? > > would not this be a good idea to have? > > Also:: the ability to make 1 SRM, AOT, PDT, Q&A and share it with SOME > companies, not ALL companies.. Nope.. again.. Global only otherwise > manually granular specific. > Each has to be specific.. > > Now we are up to some 1350 SRM's, and it appears we shall soon be at 2500 > SRM's.. Appears to be growing quickly.. BMC (we can't prevent change, but we > can adapt motto -- Where is that? again) > > not complaining, just wondering, pondering.. about future.. OF....SRM .. > PLEASE.. > > I do not want to hear from Kinetic, I know, I know.. > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > -- > John Sundberg > > Kinetic Data, Inc. > "Your Business. Your Process." > Recipient of: > WWRUG10 Best Customer Service/Support Award > WWRUG09 Innovator of the Year Award > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
