Did they say if there were any plans to release a cumulative patch? SP4 perhaps?
Joe From: Roger Justice Sent: Monday, March 19, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** Yes, we need to be sure everything installs and is operational and then we can review if we need SP3. -----Original Message----- From: richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Mar 19, 2012 10:55 am Subject: Re: Just wondering.... ** So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -----Original Message----- From: Logan, Kelly <kelly.lo...@proquest.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering.... ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.) ARS 7.6.4 SP2 2.) Atrium Core 7.6.4 SP2 3.) ITSM 7.6.4 4.) ITSM 7.6.4 SP2 Overlays 5.) ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** You can start with all at SP 2 Here is the KA on support. KA364458 -----Original Message----- From: richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering.... ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering.... ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -----Original Message----- From: patrick zandi <remedy...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering.... ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
