Hi, Thanks for the info ..:)
On Wed, Mar 21, 2012 at 10:59 PM, Bryan Waters <bryancwat...@gmail.com>wrote: > ** > > This is a common issue for the permissions to get out of sync between the > CTM:PeoplePermissionGroup and User form. Here are instructions to force a > reset:**** > > ** ** > > 1) Open the CTM:People Permission Groups form in Search mode in the User > Tool**** > > 2) Make sure that the field 'z1D Action' is visible(If not, change the > field properties in Admin Tool/Dev Studio to visible). **** > > 3) Search for the User(s) having problems (should return multiple rows)*** > * > > 4) Select all records, then go to 'Actions' -> 'Modify All' and enter > "START" (without quotation marks!) in the 'z1D Action' field.**** > > 5) Save the change**** > > 6) Rehide the 'z1D Action' field(Optional)**** > > ** ** > > Thanks,**** > > Bryan Waters**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sam Anderson > *Sent:* Tuesday, March 20, 2012 2:21 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Permission's mismatch between User and people form**** > > ** ** > > ** Hi All, > > > Thanks a lot for your valuable suggestions. :) > The issue seems to be inconsistent and many records are having this > mismatch. There are many profiles being affected by this. Like mentioned > earlier, is it possible to update all the records .**** > > On Tue, Mar 20, 2012 at 12:19 PM, Ben Chernys < > ben.cher...@softwaretoolhouse.com> wrote:**** > > ** **** > > The form is called “CTM:People Permission Groups” (memorised). You are > correct Danny, CTM:People looks only at this form. **** > > **** > > I have seen issues with the Data Management Tool in 7.6 that imported > these records and did not cause the appropriate workflow to update the User > form. I didn’t investigate but simply corrected the User records with a > Meta-Update script.**** > > **** > > In the Remedy server, permissions can only be given by the User form (or > an AREA plug-in). Adding the CTM:People Permission Groups record – through > the GUI or with a display-only field set correctly – causes an update of > the User form. Workflow (in this case ITSM workflow), plug-ins etc can do > what they like. Hence the CTM:People Permission Groups form. **** > > **** > > *“The likely cause”***** > > **** > > *The reverse is not true.* That is: adding (or changing) the User form > does not create / delete / modify the CTM:People Permission Groups records > (and cannot: there would be some missing info). **** > > **** > > Hence, making a change to the User, and then making a change to the People > record, can cause an overwrite to the User record.**** > > **** > > I would suggest also that in these cases you manually add some CTM:People > Permission Groups records (either directly or through the Data Management > Tool.**** > > **** > > Cheers**** > > Ben Chernys > > Senior Software Architect > Software Tool House Inc. > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ > softwaretoolhouse.com<Ben.Chernys_AT_softwaretoolhouse.com> > Web: www.softwaretoolhouse.com > > Check out Software Tool House's freebies section for **** > > an ITSM 7.6.04 forms and fields spreadsheet. > > *Meta-Update**,* our premium ARS Data tool, lets you automate > your imports, migrations, *in no time at all*, without programming, > without staging forms, without merge workflow. > http://www.softwaretoolhouse.com/ **** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett > *Sent:* March-19-12 23:14 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Permission's mismatch between User and people form**** > > **** > > ** **** > > Hi,**** > > **** > > Open the people permissions form. (Sorry cant remember the actual name, > not in front of ITSM) and add the persons details there. Those tables in > the People form do not look at the User form for the group / permission > info.**** > > **** > > Regards**** > > Danny**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sam Anderson > *Sent:* 19 March 2012 20:27 > *To:* arslist@ARSLIST.ORG > *Subject:* Permission's mismatch between User and people form**** > > **** > > ** Hi All,**** > > > > ITSM Version:7.6 > DB:SQL > > What could be the possible cause for the following > Problem:Permission found in User form are not in People form. > EX:1.User has Incident Master permission in user form but Only Incident > user permission in people form > 2.Change user present in user form but no change permission in people form. > > -- > Thanks & Regards > Sam**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > > > > -- > Thanks & Regards > Sam > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Thanks & Regards Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
