This will sync up the permissions you have set on the CTM:People form with the Group List field on the corresponding User form records.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 21, 2012 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Permission's mismatch between User and people form ** After I do this, what should happen? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bryan Waters Sent: Wednesday, March 21, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: Permission's mismatch between User and people form ** This is a common issue for the permissions to get out of sync between the CTM:PeoplePermissionGroup and User form. Here are instructions to force a reset: 1) Open the CTM:People Permission Groups form in Search mode in the User Tool 2) Make sure that the field 'z1D Action' is visible(If not, change the field properties in Admin Tool/Dev Studio to visible). 3) Search for the User(s) having problems (should return multiple rows) 4) Select all records, then go to 'Actions' -> 'Modify All' and enter "START" (without quotation marks!) in the 'z1D Action' field. 5) Save the change 6) Rehide the 'z1D Action' field(Optional) Thanks, Bryan Waters From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Tuesday, March 20, 2012 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Permission's mismatch between User and people form ** Hi All, Thanks a lot for your valuable suggestions. :) The issue seems to be inconsistent and many records are having this mismatch. There are many profiles being affected by this. Like mentioned earlier, is it possible to update all the records . On Tue, Mar 20, 2012 at 12:19 PM, Ben Chernys <ben.cher...@softwaretoolhouse.com> wrote: ** The form is called "CTM:People Permission Groups" (memorised). You are correct Danny, CTM:People looks only at this form. I have seen issues with the Data Management Tool in 7.6 that imported these records and did not cause the appropriate workflow to update the User form. I didn't investigate but simply corrected the User records with a Meta-Update script. In the Remedy server, permissions can only be given by the User form (or an AREA plug-in). Adding the CTM:People Permission Groups record - through the GUI or with a display-only field set correctly - causes an update of the User form. Workflow (in this case ITSM workflow), plug-ins etc can do what they like. Hence the CTM:People Permission Groups form. "The likely cause" The reverse is not true. That is: adding (or changing) the User form does not create / delete / modify the CTM:People Permission Groups records (and cannot: there would be some missing info). Hence, making a change to the User, and then making a change to the People record, can cause an overwrite to the User record. I would suggest also that in these cases you manually add some CTM:People Permission Groups records (either directly or through the Data Management Tool. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com Check out Software Tool House's freebies section for an ITSM 7.6.04 forms and fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: March-19-12 23:14 To: arslist@ARSLIST.ORG Subject: Re: Permission's mismatch between User and people form ** Hi, Open the people permissions form. (Sorry cant remember the actual name, not in front of ITSM) and add the persons details there. Those tables in the People form do not look at the User form for the group / permission info. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: 19 March 2012 20:27 To: arslist@ARSLIST.ORG Subject: Permission's mismatch between User and people form ** Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
