Even though you asked for Success story I am responding with our unsuccessful story. Not sure if HP Performance Center is new name for HP Load runner. We tried with HP load runner to record actions on remedy itsm 7.6.03 and our load runner folks spent significant amount of time to get this working. One of them been a remedy developer in the past. At the end they said they cannot get it work with remedy because remedy midtier java servlets are not behaving like regular java apps so HP load runner cannot record and repeat instructions. They could record the sequence for login into remedy but not for opening consoles and searching/updating/creating the tickets. I have no way to validate their statement because I have not been a java developer in the past so take it with grain of salt. At the end our management decided that since ITSM is a packaged solution they it should have been load tested by the vendor and there are a few white papers on the results. So we end up doing basic testing with webservices creating/updating entries using soapUI tool. You can automate that in that tool. And wrote some escalations doing the same. And one day we had our call center folks test it with in a 2hr period login and create/update entries, it was kind of training for them too.
On Tuesday, March 20, 2012 4:35:37 PM UTC-5, Nathan Aker wrote: > > ** > > Listers, Anyone had any luck SUCCESSFULLY doing performance testing on > Remedy using HP PerformanceCenter on ARS/ITSM 7.6.04? > > > > Yes, I’m aware it’s not supported and that BMC’s stated recommendations > are Microfocus SilkPerformer or Scapa TPP but I’m curious if anyone else > has had any luck with HP. We were able to successfully run some scripts in > Change Management, but have been fighting trying to get Incident scripts to > run. BMC Support is standing behind the “not supported” stance, which is > fine, but just curious if this is another item that is not supported, but > that others have gotten to work. Trying to avoid buying another expensive > enterprise performance testing tool as we already have one. > > > > Thanks. Nate. > > > > *Nathan Aker* > ITSM Solution Architect > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
