Sounds more like a real "Senior" position definition to me, rather than the usual 'Senior = worked on Remedy once or twice'. I'd feel comfortable putting my resume up against this job definition, but I'd be looking for six figures and a good benefit package for a broad set of responsibilities like this.
Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. P.S.: To enGenius Consulting Group, I am not interested in this position; please do not contact me regarding it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard....@bwc.state.oh.us Sent: Monday, March 26, 2012 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform Bomgar updates * Monitor and recommend licensing * Use Change and Release Management for all changes made to the system * Coordinate all releases with customers * Build or aid in building training materials related to Bomgar * Build Reports * Ensure backups are done at least once a day * Ensure Continuation of Operations Plan (COOP) is in place and tested * MS SQL for Service Desk Ticketing System and other database driven applications * Monitor performance and stability of databases * Create and execute custom SQL code to maintain data accuracy * Ensure backup and restore plans are implemented and documented * Administer Service Desk Survey Tool * Create and maintain surveys as needed (within capabilities of tool) CERTIFICATIONS: * BMC ITSM V7 Foundation and Core certification preferred * ITIL Foundations certification preferred * MCSE desired * HDI certification a plus * Other information technology certifications a plus EDUCATIONAL REQUIREMENTS: * BS Degree in CS or Software Engineering and a minimum of 8 years of related experience or a business degree and 12+ years of related experience To apply, go to the URL, complete the online application (required fields at least), and upload your resume. Only online applications will be considered. http://tbe.taleo.net/NA11/ats/careers/requisition.jsp?org=ENGENIUS_CONSULTING_GROUP&cws=1&rid=630 enGenius Consulting Group, Inc. is an Equal Employment Opportunity Employer M / F / D / V _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
