I can see why they ran off the other guy.
Jesus Ortega
ITSM Technologist
LyondellBasell Industries
Office: 713 309-4914
Cell: 281 546-0735
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Candace
Sent: Monday, March 26, 2012 9:44 AM
To: arslist@ARSLIST.ORG
Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO
**
The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a
good understanding of, the ITIL framework, and must have experience with
previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY
ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on
full ITSM implementations and maintain these implementations. This position is
accountable for development, administration, customization, integration,
architecture, and support of Remedy Action Request System Solutions, with a
very strong focus on the IT Service Management (ITSM) suite (Incident
Management, Configuration Management, Change Management, and CMDB) and
supporting applications and technologies (including Knowledge Management,
Service Request Management, Web Services, and LDAP integration). This position
is also responsible for system administration of the Bomgar server.
QUALIFICATIONS:
* A minimum of 7 years of experience using Remedy systems, development of
the Remedy Action Request System, Remedy Information Technology Service
Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML
* At least 10 years of experience with hardware, software, and information
technology support
* Experience with Analytics and report generation
* Must have the ability to provide positive customer service
* Excellent problem solving and technical writing skills
* Good customer presentation and project management skills
* Technical proficiency in advanced relevant technologies desired (BMC
Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API
programming; SQL Server; Oracle; UNIX; and other programming languages such as
Java; C++, .NET, etc.
* Must be able to obtain a favorable minimum background investigation (MBI)
or possess an active security clearance
* Ability to travel, if necessary
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
* Gathering customer requirements
* Preparing design specifications documentation
* Application development
* Ongoing technical support and system maintenance
* Responding to user requests for data extraction, custom or ad-hoc database
reporting, or enhancements to system
* Providing end-user training, and system account administration and
maintenance
* Designing, developing, and deploying Remedy AR System applications and
technology systems
* Maintain and follow a Change Management Plan
* Monitor and tune the performance of servers
* Inform the Service Desk of server fault conditions at time of detection if
end users are affected
* Respond to and resolve server performance problems and outage situations
* Perform trend analysis for server updates (such as adding memory,
increasing disk space, etc.)
* Perform backups, restore and disaster recovery
* Test disaster recovery and redundant systems
* Perform account management duties
* Maintain operating system software and applications software with updates
and patches.
* Install, maintain BMC Remedy Production, Development, and Hot Backup sites
functions
* Hardware: 3-server production and 2-server development system in Denver,
CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and
testing
* Create and modify custom code and forms as requested or required
* Perform install/upgrades and module install/upgrades on timetables agreed
upon
* Monitor and recommend licensing of all modules
* Act as CMDB administrator
* Maintain custom views for each support group as needed
* Maintain security profiles for different groups
* Active member of the Service Desk CCB (Change Control Board)
* Use Change and Release Management for all changes made to the system
* Follow all documented Change and Release management procedures
* Maintain a development environment for testing approved changes
* Coordinate all releases with customers
* Build or aid in building training materials related to Remedy
* Build Reports
* Reconfigure system to meet changing business and reporting requirements
* Create process flows for Remedy that promote the Service Desk's processes
* Ensure backups are created and tested
* Respond to requests for enhancements and modifications of all modules
* Work with the Service Desk on specific Incident Management needs
* Work with customers on specific Change Management needs and other Remedy
projects
* Perform Bomgar Administrative functions
* Create and modify custom front ends as requested or required
* Perform Bomgar updates
* Monitor and recommend licensing
* Use Change and Release Management for all changes made to the system
* Coordinate all releases with customers
* Build or aid in building training materials related to Bomgar
* Build Reports
* Ensure backups are done at least once a day
* Ensure Continuation of Operations Plan (COOP) is in place and tested
* MS SQL for Service Desk Ticketing System and other database driven
applications
* Monitor performance and stability of databases
* Create and execute custom SQL code to maintain data accuracy
* Ensure backup and restore plans are implemented and documented
* Administer Service Desk Survey Tool
* Create and maintain surveys as needed (within capabilities of tool)
CERTIFICATIONS:
* BMC ITSM V7 Foundation and Core certification preferred
* ITIL Foundations certification preferred
* MCSE desired
* HDI certification a plus
* Other information technology certifications a plus
EDUCATIONAL REQUIREMENTS:
* BS Degree in CS or Software Engineering and a minimum of 8 years of
related experience or a business degree and 12+ years of related experience
To apply, go to the URL, complete the online application (required fields at
least), and upload your resume. Only online applications will be considered.
http://tbe.taleo.net/NA11/ats/careers/requisition.jsp?org=ENGENIUS_CONSULTING_GROUP&cws=1&rid=630
enGenius Consulting Group, Inc. is an Equal Employment Opportunity Employer M /
F / D / V
_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers
Are"_
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