Thanks for your reply here. This is exactly what we did. The problem is that non-HTML email readers are seeing the html markup. I'm wondering if there is a way around that. Is there a way to send them as Multiple/Alternative?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leo Xu Sent: Friday, April 06, 2012 2:28 AM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails ** 1. Create the template entry in the "AR System Email Templates" form. You can use the attached blank template or create an html template with the following content: <HEAD> </HEAD> <BODY> </BODY> 1. Attach the template to the "Header" section for the outgoing Email box configured in the "AR System Email Mailbox Configuration" form under the "Default Templates" section. 1. Restart the email engine. Refer to Remedy Email Engine guide for details. 2. On SYS:Notification Messages form, for the email templates which are to be configured as HTML emails, include the necessary HTML tags. For example: The non-HTML email body for one of the Schedule 12 email on SYS:Notification Messages form was as shown below: Rejection for Schedule 12 Co-Location Connection Date of Application: #ApplicationDate# Order Request Identifier: #Order_ID_New# Application Reference Number: #ApplicationReference# Queue Status: Rejected Rejection Reason: #Deadline# Requesting Licensee Information: RL Name: #LicenseeName# Designation: #LicenseeDesignation# Company Name: #LicenseeCompanyName# Contact Number: #LicenseeContactNumber# Fax Number: #LicenseeFaxNumber# Email: #LicenseeEmail# THIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! =========================================================================== Same email body with HTML tags included is as shown below: Rejection for Schedule 12 Co-Location Connection<BR><table Border="1" CELLPADDING="2" CELLSPACING="2"><tr><th BGCOLOR="#CCCCCC" align="left" COLSPAN = "2">Order Details</th></tr><tr><td BGCOLOR="#CCCCCC" align="right">Date of Application</td><td>#ApplicationDate#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Order Request Identifier</td><td>#Order_ID_New#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Queue Status</td><td>Rejected</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Rejection Reason</td><td>#Deadline#</td></tr><tr><th BGCOLOR="#CCCCCC" align="left" COLSPAN = "2">Requesting Licensee Information</th></tr><tr><td BGCOLOR="#CCCCCC" align="right">RL Name</td><td>#LicenseeName#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Designation</td><td>#LicenseeDesignation#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Company Name</td><td>#LicenseeCompanyName#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Contact Number</td><td>#LicenseeContactNumber#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Fax Number</td><td>#LicenseeFaxNumber#</td></tr><tr><td BGCOLOR="#CCCCCC" align="right">Email</td><td>#LicenseeEmail#</td></tr></table><BR>THIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! Best Regards, Haojie Xu > Date: Thu, 5 Apr 2012 20:48:16 -0400 > From: mida...@isc.upenn.edu<mailto:mida...@isc.upenn.edu> > Subject: HTML and Plain Text emails > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > > We modified all of the notifications in SYS:Notification Messages with html > tags, bolding field names and a few other things. This works great, except > that the people with their email set up to receive in Plain Text format are > seeing the html tags in their notifications. > > The email templates used under AR System Email Templates have the following > in them: > > <HTML> > <BODY> > > </BODY> > </HTML> > > > Has anyone tried to do this and if so, how did you accomplish your goal? > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the > Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
