you can set a fiter on email messages form on submit which will set field Plain text to html body and try sending. ** ** ** ** *Regards,* *Mahendra Mahalkar *
On Fri, Apr 6, 2012 at 9:48 PM, Michael S. Davis <mida...@exchange.upenn.edu > wrote: > ** > > bump**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Michael S. Davis > *Sent:* Friday, April 06, 2012 9:43 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HTML and Plain Text emails**** > > ** ** > > ** **** > > Thanks for your reply here. This is exactly what we did. The problem is > that non-HTML email readers are seeing the html markup. I’m wondering if > there is a way around that. Is there a way to send them as > Multiple/Alternative?**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Leo Xu > *Sent:* Friday, April 06, 2012 2:28 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HTML and Plain Text emails**** > > ** ** > > ** **** > > 1. Create the template entry in the “AR System Email Templates” form. > You can use the attached blank template **** > > **** > > or create an html template with the following content:**** > > **** > > <HEAD>**** > > </HEAD>**** > > <BODY>**** > > </BODY>**** > > **** > > **** > > 1. Attach the template to the “Header” section for the outgoing Email > box configured in the “AR System Email Mailbox Configuration” form under > the “Default Templates” section.**** > > **** > > **** > > 1. Restart the email engine. Refer to Remedy Email Engine guide for > details.**** > 2. On *SYS:Notification Messages *form, for the email templates which > are to be configured as HTML emails, include the necessary HTML tags.* > *** > > **** > > For example: The non-HTML email body for one of the Schedule 12 email on > *SYS:Notification > Messages *form was as shown below:**** > > **** > > Rejection for Schedule 12 Co-Location Connection**** > > **** > > Date of Application: #ApplicationDate#**** > > Order Request Identifier: #Order_ID_New# **** > > Application Reference Number: #ApplicationReference#**** > > Queue Status: Rejected**** > > Rejection Reason: #Deadline#**** > > **** > > Requesting Licensee Information:**** > > RL Name: #LicenseeName#**** > > Designation: #LicenseeDesignation#**** > > Company Name: #LicenseeCompanyName#**** > > Contact Number: #LicenseeContactNumber#**** > > Fax Number: #LicenseeFaxNumber#**** > > Email: #LicenseeEmail#**** > > **** > > THIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY!**** > > =========================================================================== > **** > > **** > > **** > > Same email body with HTML tags included is as shown below:**** > > **** > > Rejection for Schedule 12 Co-Location Connection<BR><table Border="1" > CELLPADDING="2" CELLSPACING="2"><tr><th BGCOLOR="#CCCCCC" align="left" > COLSPAN = "2">Order Details</th></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Date of > Application</td><td>#ApplicationDate#</td></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Order Request > Identifier</td><td>#Order_ID_New#</td></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Queue Status</td><td>Rejected</td></tr><tr><td > BGCOLOR="#CCCCCC" align="right">Rejection > Reason</td><td>#Deadline#</td></tr><tr><th BGCOLOR="#CCCCCC" align="left" > COLSPAN = "2">Requesting Licensee Information</th></tr><tr><td > BGCOLOR="#CCCCCC" align="right">RL > Name</td><td>#LicenseeName#</td></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Designation</td><td>#LicenseeDesignation#</td></tr><tr><td > BGCOLOR="#CCCCCC" align="right">Company > Name</td><td>#LicenseeCompanyName#</td></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Contact > Number</td><td>#LicenseeContactNumber#</td></tr><tr><td BGCOLOR="#CCCCCC" > align="right">Fax Number</td><td>#LicenseeFaxNumber#</td></tr><tr><td > BGCOLOR="#CCCCCC" > align="right">Email</td><td>#LicenseeEmail#</td></tr></table><BR>THIS IS > SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY!**** > > ** ** > > Best Regards, **** > > Haojie Xu**** > > ** ** > > > Date: Thu, 5 Apr 2012 20:48:16 -0400 > > From: mida...@isc.upenn.edu > > Subject: HTML and Plain Text emails > > To: arslist@ARSLIST.ORG > > > > We modified all of the notifications in SYS:Notification Messages with > html tags, bolding field names and a few other things. This works great, > except that the people with their email set up to receive in Plain Text > format are seeing the html tags in their notifications. > > > > The email templates used under AR System Email Templates have the > following in them: > > > > <HTML> > > <BODY> > > > > </BODY> > > </HTML> > > > > > > Has anyone tried to do this and if so, how did you accomplish your goal? > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
