You would need to further customize your customized system, to disallow
users from specific groups to not change Status when the DB.Status is closed
using filters. Looks like you might not be familiar with comparing
Transactional values of an entry to the Database entries using Filters. You
need to read up on that and use those concepts to trap users trying to open
tickets that are closed with an error if they do not belong to a particular
group (use 'Application-Confirm-Group' for that instead of comparing
$GROUPS$).
Joe
-----Original Message-----
From: vidyasagar kommu
Sent: Tuesday, April 10, 2012 11:19 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Status Closed to reopen
Hi Steinar,
Thanks for your reply .In my application it is happening when I closed a
ticket and also I can reopen the ticket but my requirement is how to
restrict this functionality for a specific Group.(In that particular group
cannot do closed to reopen ).I have customized form User form also present
in my application in this user form I can create a users that user can
access my application .
How to do please help me on this ASAP
Thanks
Sagar
On 4/6/12, Steinar Halland <steinar.hall...@gmail.com> wrote:
Hi,
As you say this is a customized application, so wether or not it is
possible
to reopen a ticket depends on how the application was made.
Maybe there has been produced some documentation for the custom app that
might be of help?
If not you probably would have to ask the people that made the
application.
Best regards
Steinar
Sendt fra min iPad
Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu
<kommuvidyasa...@gmail.com>:
Hi All,
I want to reopen the closed tickets ..Is it possible to reopen once it
is closed status.if it possible how can I achieve ? we are not using
the ITSM Modules my application is fully customized .
Any help would be appreciated.
Thanks
Sagar
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