Try to look at your getlist setting in AR System Administration\server information\config\Max entries for Getlist. If you have it set to 0, that could be your issue. I have it set to 10000. Also, make sure that "Allow Unqualified Searches" is unchecked. Those two things taken together cause unresponsiveness. Are you having any issues with the mid-tier locking up?
Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, April 11, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Remedy System comes to a standstill/unresonsive We've been experiencing intermittent issues where all of a sudden our Remedy system comes to a standstill and is unresponsive to the end user for 10-15mins. The end users are experiencing this in both the client and the web. The strange thing is that there are no errors outputted to the arerror.log file and the end users are not receiving any errors such as timeouts. We have automated montioring setup to ping the IP Address every 5 secs and have not received any alerts. We have montiored the databse and haven't found really any long running queries during the time of the issues that we think is contributing to the issues. We've now turned on the normal app logging of API/SQL/Filter/Esc and opened up a ticket with BMC Support, but looking for some "Out of the Box thinking" from the group on where to maybe look or if anyone has had similar issues. ARS/Midtier 7.5 Patch 6 ITSM 7.5.01 Patch 1 Atrium Core 7.5 Patch 2 SLM 7.5.00 Kinetic Survey Kinetic Request 4 Sun Solaris AR Servers in a server group behind loadbalancer Oracle Database 4 Windows VM Midtier servers behind load balancer Integrations with AR servers: OIM BladeLogic/BAO IBRSD with ProactiveNet, Patrol Control M TMART Yep, we've been drinking the BMC blue kool-aid for the most part :) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
