I see them as well (custom fields on overlaid forms - Incident 7.6.04.03) but then all of my upgrade re-development and subsequent customization was done with Record Object Relationships turned on. I wonder if the bug only appears when you make the changes and THEN turn recording on - implying that a new scan for relationships might miss them where active recording does not.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 03, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Relationships not showing for custom fields in overlaid forms ** Sorry guys... I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom fields. I have all kinds of other problems, but field relationships are not one of them! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, May 03, 2012 10:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, after all 7.6.04 was released on January 2011. Now here is the amazing thing: the reply that I got from BMC Support is that they were not able to reproduce the issue, meaning the support guy sees Relationships for custom fields in overlaid forms. But I trust a lot more the listers than BMC Support, I have had very crappy support lately for a number of issues. If the support guy is lying, he'll be really sorry, I'll his manager an earful (which anyway feels like preaching to the choir) Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Poston, Lynn [lynn.pos...@graybar.com] Sent: Thursday, May 03, 2012 10:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** Guillaume, We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct. I just checked our custom fields and they do not display the relationships either. Thanks, Lynn From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 03, 2012 10:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Relationships not showing for custom fields in overlaid forms ** That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 to verify this or I would have been interested in verifying this. Cheers Joe From: Guillaume Rheault<mailto:guilla...@dcshq.com> Sent: Thursday, May 03, 2012 9:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Relationships not showing for custom fields in overlaid forms ** Dear list, Could somebody confirm that Relationships or Workflow are not displayed for custom fields in overlaid forms. If this is true, then it is a bug. Yesterday night, I checked the "Record Object Relationships **;' check box in the server information, and restarted the server. This morning, I can see all the workflow and relationships for unmodified/base fields in an overlaid form, as well as overlaid fields in an overlaid form. But I cannot see the Relationships or Workflow of Custom fields in the overlaid form. This seems to be a bug, or I'm missing something. Our environment is: ITSM 7.6.04 SP2 ARS 7.6.04 SP2 Windows 2008 Oracle 11g Thanks all Guillaume _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
