All,

So yes I can confirm that AFTER the Record Object Relationships is enabled, 
creating workflow for custom fields in overlaid forms will indeed record the 
relationships properly.

So the bug is in the initial scan for relationships as Dr. Strauss suggested.

Therefore.... don't turn off that dang Record Object Relationships, or you'll 
lose the relationships!

thanks all Guillaume

________________________________
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Grooms, Frederick W [frederick.w.gro...@xo.com]
Sent: Friday, May 04, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Relationships not showing for custom fields in overlaid forms

**
You could test the theory… Since you now have Recording Relationships on go and 
add some workflow to a custom field and see if the Show Relationships will 
display it

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Friday, May 04, 2012 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Relationships not showing for custom fields in overlaid forms

**
Well, that's the case for me, the development was done and then we turned on 
the record object relationships.

Guillaume
________________________________
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of strauss [stra...@unt.edu]
Sent: Thursday, May 03, 2012 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Relationships not showing for custom fields in overlaid forms
**
I see them as well (custom fields on overlaid forms – Incident 7.6.04.03) but 
then all of my upgrade re-development and subsequent customization was done 
with Record Object Relationships turned on.  I wonder if the bug only appears 
when you make the changes and THEN turn recording on – implying that a new scan 
for relationships might miss them where active recording does not.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, May 03, 2012 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Relationships not showing for custom fields in overlaid forms

**
Sorry guys…

I have ITSM SP2 and 7.6.04 SP3 and I can see the relationships on my custom 
fields.

I have all kinds of other problems, but field relationships are not one of them!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Thursday, May 03, 2012 10:02 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Relationships not showing for custom fields in overlaid forms

**
Thanks for confirming Lynn. It's crazy that this bug has not been fixed yet, 
after all 7.6.04 was released on January 2011.

Now here is the amazing thing: the reply that I got from BMC Support is that 
they were not able to reproduce the issue, meaning the support guy sees 
Relationships for custom fields in overlaid forms.
But I trust a lot more the listers than BMC Support, I have had very crappy 
support lately for a number of issues. If the support guy is lying, he'll be 
really sorry, I'll his manager an earful (which anyway feels like preaching to 
the choir)

Guillaume
________________________________
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Poston, Lynn [lynn.pos...@graybar.com]
Sent: Thursday, May 03, 2012 10:46 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Relationships not showing for custom fields in overlaid forms
**
Guillaume,

We are on ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 and you are correct.  I just 
checked our custom fields and they do not display the relationships either.

Thanks,
Lynn

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, May 03, 2012 10:42 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Relationships not showing for custom fields in overlaid forms

**

That seems like a bug to me too.. Unfortunately at this site I am not on 7.6.04 
to verify this or I would have been interested in verifying this.

Cheers

Joe

From: Guillaume Rheault<mailto:guilla...@dcshq.com>
Sent: Thursday, May 03, 2012 9:46 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Relationships not showing for custom fields in overlaid forms

**
Dear list,

Could somebody confirm that Relationships or Workflow are not displayed for 
custom fields in overlaid forms. If this is true, then it is a bug.

Yesterday night, I checked the "Record Object Relationships **;' check box in 
the server information, and restarted the server.

This morning, I can see all the workflow and relationships for unmodified/base 
fields in an overlaid form, as well as overlaid fields in an overlaid form.
But I cannot see the Relationships or Workflow of Custom fields in the overlaid 
form.

This seems to be a bug, or I'm missing something.

Our environment is:

ITSM 7.6.04 SP2
ARS 7.6.04 SP2
Windows 2008
Oracle 11g

Thanks all Guillaume


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Reply via email to