Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
