Lyle is right.. it shouldn't as the field stores the ID and not the name..
However, that being said, I would look for OTB workflow as well as any
customized workflow, that may be using the actual name in some calculation,
that may be stored in some fields. I would be more cautious about
customization as I would want to safely hope, that the OTB code was clean
enough not to consider the actual names in its workflow..
I would also focus on reports and where reports get their group information
from, and what is actually stored in those fields that reports get group
information from..
Joe
-----Original Message-----
From: Lyle Taylor
Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Changing Support Group Group Names
Doesn't that field actually store the group ID rather than the name? If so,
then it _shouldn't_ matter. I customized our suite to make the group names
match the support group names (caveat - I'm on an older version of the
suite). We were not using any custom row-level security, but otherwise have
not seen any issues with the change with the exception that the intermediate
form between the support group and group (CTM:SYS-Access Permission Grps, I
think) has a 30 character limit on group name length, and CTM:Support Group
is 60. We didn't make the one field larger, so that effectively limits our
support group names to 30 characters.
Lyle
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Tuesday, June 05, 2012 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Changing Support Group Group Names
ARS 764 sp2
Does anyone know if changing the group name on a Group record that is
related to a support group would cause issues with ARS/ITSM? We are using
row level security (Field 112) on a few forms and having a 10 digit number
show in the Assigned Group menu field is difficult to work with.
Thank you
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