Our client is looking for a Lead Systems Management Engineer for a 6+ month contract. The candidate will be responsible for 1). developing prioritized support activities and focus on critical business services and initiatives; 2). increasing staff productivity and consistency by automating process, policies, and tasks; 3). tracking incident response times and service desk performance and comprehensive metrics; 4). eliminating recurring incidents through embedded problem and knowledge management process; 5). reducing IT support costs through self service call deflection.
Additional Job Info: Design, develop, implement IT Service Management solutions using BMC Remedy ITSM v7 3 - 5 years experience with Remedy ITSM v7 with recent experience with v7.6 preferred 2 years implementing, integrating, managing Remedy Atrium CMDB and BMC Auto-Discovery with at least 1 year using Atrium Data Dependency Mapping (ADDM) Experience integrating ITIL process and Remedy applications such as Incident, Problem, Change with CMDB Prior experience implementing ITSM solutions in a fast-paced, heterogeneous environment Ability to provide technical leadership and support multiple projects Ability to perform in a complex multi-tasking and multi-customer work environment Ability to work within limited time restraints and strict deadlines Able to perform duties without immediate supervision ITIL v3 Foundation Certified a plus QUALIFIED CANDIDATES, PLEASE CONTACT Toya Crosby at tcro...@teksystems.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
