Not sure if this was present in 7.5 but our 7.6.04 SP2 system shows changes submitted by the logged in user when choosing the Assigned To Me option in the Overview Console. We have found defect SW00409961 (among others) but I haven't opened a support issue yet to see if there is a hotfix.
<RANT> Not sure why I can't just use a self service method of pulling down the hotfix. That is assuming there is one. I don't even know if there is a hotfix without opening a ticket and then going through potentially laborious support process described on the list in the last few days. I have a tenancy to put off getting hot fixes and submitting RFEs for this reason (not that I'll have much of a choice now that we are going from mostly custom dev to out of the box). NOTE: "potentially laborious process" - To be fair we have experienced mostly quick turn arounds without needing to send too much redundant data. We don't submit issues to support all that frequently. I feel very fortunate but figure why chance it when I absolutely don't have to based on other people's experiences. I want to keep my memories of pleasant experiences :) </RANT> Jason On Thu, Jun 7, 2012 at 12:17 PM, Longwing, LJ CTR MDA/IC < lj.longwing....@mda.mil> wrote: > Ok....with that information.... > > When you say 'he has CHANGE assigned', are you saying that when the user > goes into the Change console, that they are seeing change records as > assigned to him when they aren't? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of CELIS, JENNIFER (JENNIFER)** CTR ** > Sent: Thursday, June 07, 2012 1:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: Issues regarding BMC Remedy via WEB > > Hi, > > Versions: > > * AR Server: 7.5 Patch 006 > * CMDB: 7.6 > * ITSM: 7.6 > * OS: SunOS 5.10 > * Database: Oracle RAC 10G: 10.2.0.1.0 64 bits > > > > -----Mensaje original----- > De: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: > Jueves, 07 de Junio de 2012 01:36 p.m. > Para: arslist@ARSLIST.ORG > Asunto: Re: Issues regarding BMC Remedy via WEB > > Jennifer, > It might help if you provided your architecture, versions, etc so that > someone might actually be able to help you :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of CELIS, JENNIFER (JENNIFER)** CTR ** > Sent: Thursday, June 07, 2012 11:18 AM > To: arslist@ARSLIST.ORG > Subject: Issues regarding BMC Remedy via WEB > > ** > > Hi All, > > > > > > I have issues with Remedy: When an user enters into the BMC Remedy via > WEB, it shows that the he has CHANGE assigned that should not be associated > to him. > > > > HELP PLEASE!!!! > > > > Thanks, > > JENNIFER CELIS FERNANDEZ > ALCATEL-LUCENT > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
