I saw a few documents in the BMC knowledge base that sound like what you are seeing.
Jason On Thu, Jun 7, 2012 at 2:52 PM, CELIS, JENNIFER (JENNIFER)** CTR ** < jennifer.ce...@alcatel-lucent.com> wrote: > HI, > > I tried to say that when some users are logged, they can also see change > record assigned to all other users, but some users only can see their own > records as it must be > > -----Mensaje original----- > De: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC > Enviado el: Jueves, 07 de Junio de 2012 02:18 p.m. > Para: arslist@ARSLIST.ORG > Asunto: Re: Issues regarding BMC Remedy via WEB > > Ok....with that information.... > > When you say 'he has CHANGE assigned', are you saying that when the user > goes into the Change console, that they are seeing change records as > assigned to him when they aren't? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of CELIS, JENNIFER (JENNIFER)** CTR ** > Sent: Thursday, June 07, 2012 1:16 PM > To: arslist@ARSLIST.ORG > Subject: Re: Issues regarding BMC Remedy via WEB > > Hi, > > Versions: > > * AR Server: 7.5 Patch 006 > * CMDB: 7.6 > * ITSM: 7.6 > * OS: SunOS 5.10 > * Database: Oracle RAC 10G: 10.2.0.1.0 64 bits > > > > -----Mensaje original----- > De: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: > Jueves, 07 de Junio de 2012 01:36 p.m. > Para: arslist@ARSLIST.ORG > Asunto: Re: Issues regarding BMC Remedy via WEB > > Jennifer, > It might help if you provided your architecture, versions, etc so that > someone might actually be able to help you :) > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of CELIS, JENNIFER (JENNIFER)** CTR ** > Sent: Thursday, June 07, 2012 11:18 AM > To: arslist@ARSLIST.ORG > Subject: Issues regarding BMC Remedy via WEB > > ** > > Hi All, > > > > > > I have issues with Remedy: When an user enters into the BMC Remedy via > WEB, it shows that the he has CHANGE assigned that should not be associated > to him. > > > > HELP PLEASE!!!! > > > > Thanks, > > JENNIFER CELIS FERNANDEZ > ALCATEL-LUCENT > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
