Anne, It's been a while since we've talked. How are you?
I am facing the same thing - renaming a Service CI - & found your old post. How did you rename your Service CI? What did you do? I am on ITSM 7.5. Rebecca On Fri, Aug 13, 2010 at 2:38 PM, Ramey, Anne <anne.ra...@nc.gov> wrote: > ** > > My management wants to rename a service CI that’s been used for a very > active service for quite a while. It is associated with tens of thousands > (if not hundreds of thousands) of tickets. The name change fails and it > appears from system messages that it is reaching the top of the filter > stack (we have this set to 10,000). I don’t think doing the same action > via escalation will help at all. It’s not as if the name change happened > and just didn’t update all the association. The name change itself never > completes. Is there no way to change the name of a CI that is associated > with large numbers of tickets?**** > > ** ** > > ARS 7.1 p 6**** > > CMDB 2.1 p 4**** > > ** ** > > Anne Ramey**** > > *************************************** > > *E-mail correspondence to and from this address may be subject to the > North Carolina Public Records Law and may be disclosed to third parties > only by an authorized State Official.***** > > ** ** > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
