Good Morning Listers,
*The Problem:* We have lots of escalation traffic running on our system, which causes our current Windows Escalation server to be over-taxed. To the best of my knowledge, there is no way to run escalations on more than one server at any given time. *Solution Attempted:* So, we are in the process of standing up and configuring a new AR server on Solaris 10, hoping that this will have more horsepower to handle the large traffic. But we are having some issues. First off, we are not seeing the increase in processing time that we had hoped for. We are also seeing various errors show up whenever escalations fire workflow that touches the CTM:People form. It’s important to note that these do not show in the arerror.log, but rather they appear in the Putty session that was used to start the AR Server process. Examples of errors are as follows: Error signaling server <server name> Message number : 91 Message : RPC call failed Appended : RPC: Unable to receive; An event requires attention Status Struct : Message type : ERROR Error signaling server <server name> Status List : 1 items in thread "Status List : 1 items Message number : 90 main Message : Cannot establish a network connection to the AR System server " Appended : <server name>: RPC: Success Message : RPC call failed java.lang.NoClassDefFoundError: http://localhost:8080/rkm/fromRemedy/jsp?reset=remedyUsers Message type : ERROR There are other issues as well, such as the ARDBC Plugin appearing to load repeatedly every 10 minutes or so, after the AR Server starts. We have tried increasing and decreasing the List and Fast threads. The Escalations that we are testing are running on dedicated pools, and we have added the necessary threads to support those pools. The server does not show that it is being maxed out on memory or CPUs. *Bottom Line: * I think we just do not have this Solaris box configured correctly for Remedy. Perhaps we are approaching this with a “Windows” mentality and missing some key steps. So, my question is; is there anyone out there that is knowledgeable in configuring AR Servers on Solaris, and/or has seen these issues before. I could really use some pointers here as I am trying to guide the customer in the right direction, with my limited experience/knowledge in UNIX environments. *Here are our specs:* ARS 7.1 p11 ITSM 7.0 DB Oracle10 running on Solaris 10 All AR Servers are running on Windows Server 2003, (with the exception of the new Escalation server which is running on Solaris 10) We have a dedicated AR Server for Administrator functions and a dedicated server for Escalations. Thanking all you Solaris Gurus in Advance, Ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
