You could probably add some version of $SERVER$ = "hostname" into your escalation qualifications - therefore pinning the escalation to run on the "named server".
-John -John On Wed, Jun 13, 2012 at 7:26 AM, Ron Tavares <ron.tava...@gmail.com> wrote: > ** > > Good Morning Listers, > > > > *The Problem:* > > We have lots of escalation traffic running on our system, which causes our > current Windows Escalation server to be over-taxed. To the best of my > knowledge, there is no way to run escalations on more than one server at > any given time. > > > > *Solution Attempted:* > > So, we are in the process of standing up and configuring a new AR server > on Solaris 10, hoping that this will have more horsepower to handle the > large traffic. But we are having some issues. > > > > First off, we are not seeing the increase in processing time that we had > hoped for. We are also seeing various errors show up whenever > escalations fire workflow that touches the CTM:People form. It’s > important to note that these do not show in the arerror.log, but rather > they appear in the Putty session that was used to start the AR Server > process. Examples of errors are as follows: > > > > Error signaling server <server name> > > Message number : 91 > > Message : RPC call failed > > Appended : RPC: Unable to receive; An event requires attention > > Status Struct : > > Message type : ERROR > > > > Error signaling server <server name> > > Status List : 1 items > > in thread "Status List : 1 items > > Message number : 90 > > main Message : Cannot establish a network connection to the AR System > server > > " Appended : <server name>: RPC: Success > > > > Message : RPC call failed > > java.lang.NoClassDefFoundError: > http://localhost:8080/rkm/fromRemedy/jsp?reset=remedyUsers Message type > : ERROR > > > > There are other issues as well, such as the ARDBC Plugin appearing to load > repeatedly every 10 minutes or so, after the AR Server starts. We have > tried increasing and decreasing the List and Fast threads. The > Escalations that we are testing are running on dedicated pools, and we have > added the necessary threads to support those pools. The server does not > show that it is being maxed out on memory or CPUs. > > > > *Bottom Line: * > > I think we just do not have this Solaris box configured correctly for > Remedy. Perhaps we are approaching this with a “Windows” mentality and > missing some key steps. So, my question is; is there anyone out there > that is knowledgeable in configuring AR Servers on Solaris, and/or has seen > these issues before. I could really use some pointers here as I am > trying to guide the customer in the right direction, with my limited > experience/knowledge in UNIX environments. > > > > *Here are our specs:* > > ARS 7.1 p11 > > ITSM 7.0 > > DB Oracle10 running on Solaris 10 > > All AR Servers are running on Windows Server 2003, (with the exception of > the new Escalation server which is running on Solaris 10) > > We have a dedicated AR Server for Administrator functions and a dedicated > server for Escalations. > > > > Thanking all you Solaris Gurus in Advance, > > > > Ron > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
