We have learned this month that if you want a response to issues, you have to air your grievance on the list!
BMC, that is not a good customer service model! On Wednesday, June 20, 2012, Jose Huerta wrote: > ** Just for the record.... they contacted me an hour ago. > > Jose M. Huerta > Project Manager** > > Movil: 661 665 088 > > Telf.: 971 75 03 24**** > > Fax: 971 75 07 94**** > > <http://www.sm2baleares.es/>**** > > SM2 Baleares S.A. > C/Rita Levi **** > > Edificio SM2 Parc Bit**** > > 07121 Palma de Mallorca**** > > <http://es-es.facebook.com/pages/SM2-Baleares/158608627954> > <http://twitter.com/#!/SM2Baleares> > <http://www.linkedin.com/company/sm2-baleares> > > La información contenida en este mensaje de correo electrónico es > confidencial. La misma, es enviada con la intención de que únicamente sea > leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje > por otras personas no está autorizado, por lo que en tal caso, le rogamos > que nos lo comunique por la misma vía, se abstenga de realizar copias del > mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de > inmediato.**** > > P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es > necesario. > > > > On Wed, Jun 20, 2012 at 10:47 AM, Misi Mladoniczky > <m...@rrr.se<javascript:_e({}, 'cvml', 'm...@rrr.se');> > > wrote: > >> Hi Jose, >> >> I am not surprised. I think that BMC has been trying to drop any resellers >> not doing their quota for many years. I have a group of friends that has >> been doing full time Remedy-consulting for 10+ years, and BMC still has >> not seemed interested in having them as a full blown (VAR) reseller. >> >> There are other types of partnerships than reseller. For example Tech >> alliance if you have 3rd party products that add on to the BMC product >> line. In that case you more or less pay the fee to get on board. >> >> Why do you want to be a partner anyway? If it is access to product support >> and upgrades you are after, it might be cheaper and easier. >> >> When I started working with Remedy some 17+ years ago, the reseller where >> I was working got 70% of the revenue from product sales, and 30% from >> support and consulting. It is definitely not like that any more... >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > Hi listers, >> > >> > How difficult is to become a BMC partner? >> > >> > Well, Two months ago I expected that BMC will be glad to increase their >> > partnership list. Of course they need to guarantee a quality level on >> > their >> > partners. I assume it. But I expected that they will provide you >> > a road-map to demonstrate your own value as a potential partner. >> > >> > Seems that I was completely wrong. I'm trying to contact the Senior >> > Channel >> > Manager at Spain, asking her about how to become a partner from a month >> > ago >> > until now. Do you guess the answer to my demand? NO ANSWER. Seems that >> > they >> > have the partners list full and don't want new ones. This is >> frustrating. >> > I'm selling their product. I'm convincing their clients to continue on >> the >> > Remedy way. I'm an active member of the Remedy's community. I >> conforming a >> > team of developers. And, What I obtain? Nothing. >> > >> > Sincerely I think that my Remedy team is outstanding. We are creating >> what >> > other partners previously said to the client that was impossible. In >> fact >> > one big client decided to move out from Remedy after believing that the >> > product was a completely failure, and this was only because the >> deployment >> > made by other partner. We rescued this client, re-deploying it, >> > customizing >> > it to their needs and obtaining a good feedback. So... I'm not asking >> > about >> > What needs to be done to become a partner, but, what needs to be done to >> > obtain a telephone call from the channel manager or anyone that can talk >> > about partnership? >> > >> > Sometimes I think that this link is a kind of "Western Wall", where we >> can >> > write our wishes and prays... >> > >> > Regards, >> > >> > Jose Huerta >> > http://theremedyforit.com/ >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
