I agree. But I though that a large survey will discourage people and they won't fill it. So I tried to make it as simple as possible.
As I said I know that the conclusion of such a poll can't be very defined.
It is just an excuse to introduce some topics on my blog. They're more
about deployment best practices, that a critic to BMC.
Finally, my intention is not to say sentences like "Remedy is plenty of
bugs" this is impossible to do with this survey. And if I would do, I will
be discrediting myself.
El lunes, 25 de junio de 2012, Pierson, Shawn escribió:
> **
>
> If I were to make such a survey, I’d probably come up with a range of ten
> questions or less, including things like:****
>
> ** **
>
> **1) **Are you a Remedy user, a Remedy technical person, or
> management?****
>
> **2) **How many years experience do you have administering or
> development with Remedy?****
>
> **3) **Do you run BMC ITSM and other OOtB applications only, custom
> applications only, or a mix?****
>
> **4) **What version of ARSystem are you currently on?****
>
> **5) **What version of ITSM are you currently on?****
>
> **6) **What was the best version you have worked with?****
>
> **7) **Why do you feel it was the best?****
>
> **8) **What was the worst version you have worked with?****
>
> **9) **Why do you feel it was the worst?****
>
> **10) **What could be done to improve upon the version that you are
> currently on?****
>
> ** **
>
> Thanks,****
>
> ** **
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer ****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG <javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');>] *On
> Behalf Of *arslist
> *Sent:* Monday, June 25, 2012 9:28 AM
> *To:* arslist@ARSLIST.ORG <javascript:_e({}, 'cvml',
> 'arslist@ARSLIST.ORG');>
> *Subject:* Re: Buggy version survey****
>
> ** **
>
> ** ****
>
> You also need some demographics on the responders to validate the response.
> ****
>
> ** **
>
> IF they only have experience with 7.5 and 7.6 they will never know that
> relative to version 4.0 everything else has been a cakewalk.****
>
> What if the platform makes a difference?****
>
> ** **
>
> Any data you are collecting is so subjective and limited that it is really
> quite useless for virtually any purpose.****
>
> Self selecting, how do you determine that you have a big enough and random
> sample?****
>
> ** **
>
> (I have always wanted to find the time to be able to compare number of
> major issues in a BMC Remedy release versus Other companies****
>
> releases but that becomes quite difficult in terms of measuring apples to
> apples).****
>
> ** **
>
> Daniel****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly
> *Sent:* June 25, 2012 10:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Buggy version survey****
>
> ** **
>
> ** ****
>
> I think Doug has a good point. Because of the way data like this could be
> used, it wouldn’t hurt to have a statement at the beginning, something
> like: This data is being collected by {state your name/company here} and
> will be used for gathering information in order to help improve the BMC
> Remedy product and to help BMC Remedy users. It will NOT be used in any
> sales, marketing, promotion or other advertising or used as a basis for
> same.****
>
> ** **
>
> ** **
>
> *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview),
> Private and confidential as detailed
> here<http://www.sug.com/disclaimers/default.htm#Mail>.
> If you cannot access hyperlink, please e-mail sender.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
--
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