Thanks! I think I get the idea now! Will keep yap posted .
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Thursday, July 05, 2012 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Pushing status of incident to work info. ** Hi, Create a filter that fires when the incident / problem is modified. If the ticket status in the transaction is different than the status in the db, have it push a new entry to the worklog form. See “Checking transaction versus database values” in the Workflow Objects Guide. Regards Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Ahmed Sauga Sent: Thursday, July 05, 2012 3:56 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Pushing status of incident to work info. ** Hello Everyone! I have a requirement to push the status field (eg breached, assigned, pending) to the Work Info every time the status changes on a ticket. What would be the best method? This was done by support staff previously and now they think its too much work :S. Any ideas? _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Ibrar Bajwa Remedy Administrator Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245, M 416.570.0117 ibrar.ba...@brookfield.com [cid:image1300de.GIF@a74aa03a.4f85e792] View Important disclosures and information about our e-mail policies here<http://www.brookfield.com/emaildisclaimer>. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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