Thanks! On Jul 5, 2012, at 12:57 PM, "Bajwa, Ibrar" <ibrar.ba...@brookfield.com> wrote:
> ** > Thanks! I think I get the idea now! > > Will keep yap posted . > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael > Sent: Thursday, July 05, 2012 10:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: Pushing status of incident to work info. > > ** > Hi, > > Create a filter that fires when the incident / problem is modified. If the > ticket status in the transaction is different than the status in the db, have > it push a new entry to the worklog form. > See “Checking transaction versus database values” in the Workflow Objects > Guide. > > Regards > Michael > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga > Sent: Thursday, July 05, 2012 3:56 PM > To: arslist@ARSLIST.ORG > Subject: Pushing status of incident to work info. > > ** Hello Everyone! > > I have a requirement to push the status field (eg breached, assigned, > pending) to the Work Info every time the status changes on a ticket. What > would be the best method? > > This was done by support staff previously and now they think its too much > work :S. > > Any ideas? > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > Ibrar Bajwa > > Remedy Administrator > > > > > Brookfield Corporate Operations > > Technology Services > > 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 > > T 416.649.8249, F 416.649.8245, M 416.570.0117 > > ibrar.ba...@brookfield.com > > > > > <image1300de.GIF> > > > > View Important disclosures and information about our e-mail policies here. > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
