Before I go butting heads with the BMC engineers on this one, I wanted to ask this group their opinion on this subject.
Background: ITSM Suite 7.6.04 Tasks can be associated with several things with the ITSM Suite, including Incidents or Change Requests. When you create a task within Incident or Change, that INC or CRQ record becomes the parent record for that task. Current functionality: Tasks (regardless of their parent record) can only be viewed from the Overview Console/IT Home Page. When viewed in the Overview Console, the Parent Request ID (INCxxxxxxxxxxxx or CRQxxxxxxxxxxxx) is part of the data displayed. Desired Functionality: Tasks can be viewed from the console related to their parent record. So if you create a task for an incident, the assignee can see that task from the Incident Console. Questions: 1) Does anybody else besides me find it odd that tasks cannot be viewed from the parent consoles? 2) Am I out of bounds for asking for such an RFE? Thanks, Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
