Web service debug log data can be found in the javaplugin.log after you
have updated the log4j_pluginsvr.xml level to debug.
You have to go to ...\BMC
Software\ARSystem\pluginsvr\log4j_pluginsvr.xml
And change the level to debug
<!-- Print only messages of level debug or above in the package
com.bmc.arsys -->
<logger name="com.bmc.arsys.pluginsvr">
<level value="debug" />
</logger>
<logger name="com.bmc.arsys.api">
<level value="debug" />
</logger>
<logger name="com.bmc.arsys.utils">
<level value="debug" />
</logger>
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 3:01 PM
To: arslist@arslist.org
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi,
The Web Service Logging has been enabled as well as the Plug-in log(with
ALL).
Still, i dont find any entry related to the plug-in error in the WEB
SERVICES log nor the PLUG-IN log.
Thanks,
Gifthia
On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare
<anishkark...@hotmail.com> wrote:
**
Go to BMC Remedy Mid Tier - Configuration Tool -> Log Settings - >
Enable Web Service Logging.
Also, change the plugin log settings to ALL, if you haven't already.
Regards,
Anish
________________________________
Date: Thu, 5 Jul 2012 12:47:58 -0700
From: iloverem...@gmail.com
Subject: ARERR 8939: Plugin Server not responding
To: arslist@ARSLIST.ORG
** Hi Friends,
I have created a prototype web service in ARS 7.1 patch 004. I am trying
to consume the same from the same server using Filter Set fields.
But, all i receive is "ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR
System Administrator for assistance."
I consumed the same Web Service using SOAPUI client and it works fine. I
am able to receive the response in the UI client.
The error happens only when consumed from Remedy.
Am i missing out anything? Where should i start to debug. I could not
find out anything in the Plug-in log.
Your help will be of great help to me.
Thanks,
Gifthia
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