David,
I am glad you popped into this. The reason for the request is due to the reports that are OOB and were created for crystal reports. I have asked support for a list of the reports not converted and only received a list of the Web reports, but not one that shows what reports were not converted. So I have been asked to find some way so we can run the OOB Crystal reports included with ITSM 7.6.4 and not converted (or might be) to a Web report. Our goal is to use the new OOB reporting tool, however, the example Crystal reports supplied by BMC are reason for this request. Thanks and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, July 06, 2012 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Another option is to utilize the OOTB web reports provided with ITSM 7.6.04. Those reports were created to duplicate the most commonly utilized Crystal reports found in previous releases. Using the OOTB web reports requires no additional infrastructure, works on the web client and comes at no additional cost. Using the web reports therefore "gets around" the requirement to buy and build a crystal server. It allows you to run the reports and save off the file into a variety of formats. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 11:46 AM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
