I am not sure if you need to keep the customers in a special class. Have you considered creating organizations for these external companies within your company and putting the customers in appropriate organization in your CTM:People form? This will enable you to relate customers to relevant services which in turn will enable you to automate the notification procedure.
Other alternative could be multi-tenancy ... Victor On Thu, Jul 19, 2012 at 12:56 AM, patchsk <vamsi...@gmail.com> wrote: > ** The company I work has several products that customers(external > companies) subscribe to those products. > And each external company has a few predefined people that we send > notifications when any of the products are down due to maintenance. > So it is important for us to know the customers going to be impacted by > any maintenance during the planning stage. > I am trying to model this in CMDB. > I think I can store people info in BMC_Person class(or I do not even need > this info in CMDB I can federate it) > Product info in BMC_Product class. > I am unable to figure out an OOTB class to store customer(external > companies) information. > I looked at > BMC:Organization -- but it seems like it is used to store individual > business units with in the company. > BMC_UserCommunity -- it is going to be deprecated so do not want to use > this class. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
