Ravi,
Here is a list of what we worked with and the locations we discovered so
far. I'll update if we discover any other components.
Data Visualization Definition form within Remedy
- *SRMSServiceRequestBrowser:resources/css/list-services.css - *Modifying
this file allowed us to change the length of the Title fields
and to allow
the Title field to wrap in order to display additional
information. Other
changes can be made here as well; however, we have not tested them all.
- *SRMSServiceRequestBrowser:resources/css/browse-categories.css. *I
believe this one controls the categories list of services. (We have not
tested yet)
- *SRMSServiceRequestBrowser:resources/css/browse-services.css *I
believe this controls the initial page of services. (We have not
tested yet)
- SRM Tile entries also exist here (SRM-Tile-small-online.gif,
SRM-Tile-small.gif and SRM-Tile-large-gif. We were trying to change the
SRM-Tile-small-online.gif; however, updating the entry here had no impact)
Data Visualization Module form in Remedy
- SRMServiceRequestBrowser - This is the module called up for SRM. The
Module code is located in the SRMServiceRequestBrowser.jar file which is
attached to the module entry. We tried updating the
SRM-Tile-small-online.gif here as well since we had discovered another copy
of it here. Making this change had no impact. We are still looking into
how changing this .jar can impact the SRM module.
AR System Resource Definitions form in Remedy
- Entries with name *AG2A0720524153_FYRTAdeHrJAJrwTx*, *
AG2A0720524153_FYRTAdeHrJAJrwT* and *AG2A0720524153dFYRTAZ8_pJAzrsT. *These
entries also contain attachments for the SRM .gif files
(SRM-tile-large.gif, SRM-tile-small.gif and SRM-tile-small-online.gif).
Changing the .gif here did finally the presentation of the SRM module.
We have not confirmed yet if only the entry in the AR System Resource
Definitions form needs to be updated for the .gif display to change or if
you need to make the changes in the other locations as well. When we made
the change in the AR System Resource Definitions entry, the other locations
had already been changed as well. Once we have more time we will try to
test this out.
I hope that helps, feel free to ask any questions. We are working our way
through this as well and plan on making some more changes to the SRM look
and feel in the future.
Regards,
Shawn Rosenberry
Senior Remedy Developer
Lyondellbasell
> Hi Shawn,
> Can you provide more detail for this change
> Like whatis the gif file name what was the change. Only Gif was changed or
> CSS or Jar was also changed
> We are also having same issue and wanted to change the display of SRM
>
> Thanks & Regards
> Ravi Rai
> ------------------------------
> Date: Wed, 25 Jul 2012 16:12:48 -0500
> From: smrosenbe...@gmail.com
> Subject: Re: SRM Data Visualization Module
> To: arslist@ARSLIST.ORG
>
> **
> Hey Everyone,
>
> Just an FYI in case anyone ever wants to update the SRM services tile. We
> found the .gif file in the Data Visualization Definition form and within
> the SRMSServiceRequestBrowser.jar file, however, modifying those files had
> no effect. Always a believer in giving credit where credit is due, one of
> our developers Rammohan Dosila found that another copy of the .gif is
> located within the AR System Resource Definitions form. Once that copy was
> updated and the Mid-Tier cache cleared, the desired change was now
> reflected within SRM.
>
> On Tue, Jul 24, 2012 at 12:13 PM, Carl Wilson <carlbwil...@gmail.com>wrote:
>
> **
>
> Hi,****
>
> unfortunately the main part is defined in the compiled jar file.****
>
> You do have some control over the HTML Definitions with respect to what is
> displayed and can play with these somewhat.****
>
> ** **
>
> Cheers****
>
> Carl****
>
> ** **
>
> http://www.missingpiecessoftware.com/****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Shawn Rosenberry
> *Sent:* 24 July 2012 18:01
> *To:* arslist@ARSLIST.ORG
> *Subject:* SRM Data Visualization Module****
>
> ** **
>
> ** ****
>
> Hi List,****
>
> ****
>
> We are currently in the process of moving to 7.6.4 and with it we have a
> new look and feel for SRM. Unfortunately, not everyone is a fan of the new
> look especially with how the Title and Description of our Services is being
> cut off. So far I have been unable to find much in the way for
> documentation on how to modify this look. I have found the Jar file within
> the Data Visualization Module form and have found what I believe to be a
> data limitation within browse-services.js. In particular the section below
> ****
>
> ****
> """"function truncateDescriptions() {****
> var divs = document.getElementsByTagName('div');****
> if (divs && divs.length > 0) {****
> for (var d=0; d<divs.length; d++) {****
> if (divs[d].className == "categoryDescription") {****
> var desc = divs[d].innerHTML;****
> var trunc = truncateByBytesUTF8(desc, 240);****
> if (trunc.length < desc.length) {****
> divs[d].innerHTML = trunc + "…";""""****
>
> ****
>
> Also, I have seen the Data Visualization Definitions form and the .CSS and
> gif files for the SRM module. We have tweaked those files a bit and have
> lengthened the Title return and the length of the Description as well
> though I believe the actual data return of the description is limited by
> the JS above. Also, we have yet to discover where to modify the boxes to
> enlarge them to fit the longer return fields. We tried modifying the size
> of the .gif; however, that did not seem to work. My questions are this:**
> **
>
> ****
>
> - Does anyone know of any documentation that would assist us in making
> changes to the SRM DVM?****
> - Does anyone know if modifying the .js statement above would increase
> the amount of data we were returning for the Description of the services?
> ****
> - Does anyone know how to modify the box size? I'm thinking there is
> something in the .CSS that we have missed.****
>
> ****
>
> I appreciate your time and any suggestions anyone has.****
>
> ****
>
> ****
>
> Regards,****
>
> ****
>
> Shawn Rosenberry****
>
> Senior Remedy Developer****
>
> Lyondellbasell****
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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