Hi Claire, Somebody once posted an alternative of creating a new group that is just for Templates and assigning all users to that group.
On Tue, Jul 31, 2012 at 8:15 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > I have read the documentation, looked on the developer community and even > in old ARSList email... > > Is it possible to create a template on the Incident form that ANY group > can use? > > We have a need to create an Incident template that anyone can use to > report a missed email/page from Remedy. In my 6.3 system I had a button > that I had workflow attached to that created the ticket and assigned it to > the appropriate group and anyone who had a write license could use it. The > templates in 7.6.04 require all of the groups to be added. This is a pain! > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
