So it monitors AR System Server 7.5, but you need 7.6.04 installed to run it? I know I'm not a smart man, but I find that a bit confusing.
----- Original Message ----- From: "David Easter" <david_eas...@bmc.com> To: arslist@ARSLIST.ORG Sent: Thursday, August 2, 2012 4:44:08 PM Subject: Re: Introducing BMC Remedy Health Advisor utility ** Ø I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Yes it does. From the documentation (Page 26): Prerequisites The following are required to install the Health Advisor application: […] BMC Remedy AR System Server 7.6.04 BMC Remedy IT Service Management 7.6.04 and (Page 36): The Health Advisor client monitors the AR System server from version 7.5.00 or higher, and supports all operating system versions supported by version 7.5.00 or higher. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohan Panchangmath Sent: Thursday, August 02, 2012 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing BMC Remedy Health Advisor utility ** Hello David, Thanks ! Is this utility compatible with ARS 7.1? I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Thanks, Mohan From: "Easter, David" <david_eas...@bmc.com> To: arslist@ARSLIST.ORG Sent: Monday, July 30, 2012 7:33 PM Subject: ADV: Introducing BMC Remedy Health Advisor utility ** It is challenging to monitor in-house BMC Remedy Action Request System servers and an AR System based application infrastructure that is supporting critical business services. To help, BMC is making the BMC Remedy Health Advisor application available as an unsupported utility. This solution consists of: 1. BMC Remedy Health Advisor Server Application - to be deployed on a central BMC Remedy AR Server 2. BMC Remedy Health Advisor Client Creator - used to create the " BMC Remedy Health Advisor Client " to be deployed on the AR System Server which needs to be monitored BMC Remedy Health Advisor application is designed to enable on-premise support personnel or a service provider offering managed services to actively monitor the different aspects of the AR System infrastructure and proactively be able to prevent the issues affecting the underlying business services. This solution enables a service provider to monitor AR System infrastructure of each instance or end-customer from one single location and also provides the ability to the end-customer to control what a service provider should monitor. Key features of this solution are as listed below: * Monitoring AR System Server * Monitoring AR System Server configuration * Monitoring AR System Server error log * Collecting AR System Server License Usage * Collecting AR System Server "Server Statistics" * Collecting Form Entry counts * Sending Alert Notification * Stopping and Starting AR System Server * Integration with BMC ITSM Incident Management application * Report generation For detailed information about the architecture, installation, creating a client or on-boarding a customer; please refer to the available documentation. BMC has taken commercially reasonable efforts to ensure the quality of this solution and has tested for reasonable period before making this available for wider consumption as an unsupported application. As an unsupported utility, best effort will be provided via the BMC Communities to address questions or issues regarding the utility. BMC Support will not accept issues regarding this utility . We are looking forward for your comments and suggestions about this utility. Feedback will be used to influence future versions of the BMC Health Advisor as well as potentially drive this functionality into supported solutions. To download BMC Remedy Health Advisor please visit the BMC Communities. You will need a BMC Communities account to access the document and utility. A BMC Communities account does not require a Support ID or maintenance contact with BMC, however, and is available at no charge. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 http://www.wwrug.com/ ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
