Wow! Great news! It has been always a difficult task! Regards,
Jose Huerta theremedyforit.com Jos On Fri, Aug 3, 2012 at 4:43 AM, Mohan Panchangmath <mpanch...@yahoo.com>wrote: > ** > Thanks David! > > Mohan > > > > On Aug 2, 2012, at 4:44 PM, "Easter, David" <david_eas...@bmc.com> wrote: > > ** > > Ø I checked the docs but doesnt specifically mention with what version > of ARS it is compatible with. **** > > ** ** > > Yes it does. From the documentation (Page 26):**** > > ** ** > > *Prerequisites* > > The following are required to install the Health Advisor application:**** > > […]**** > > BMC Remedy AR System Server 7.6.04**** > > BMC Remedy IT Service Management 7.6.04**** > > ** ** > > and (Page 36):**** > > ** ** > > The Health Advisor client monitors the AR System server from version > 7.5.00 or higher, and supports all operating system versions supported by > version 7.5.00 or higher.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Mohan Panchangmath > *Sent:* Thursday, August 02, 2012 1:36 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Introducing BMC Remedy Health Advisor utility**** > > ** ** > > ** **** > > Hello David, **** > > **** > > Thanks ! Is this utility compatible with ARS 7.1? I checked the docs but > doesnt specifically mention with what version of ARS it is compatible with. > **** > > **** > > **** > > Thanks,**** > > Mohan**** > > ** ** > > *From:* "Easter, David" <david_eas...@bmc.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Monday, July 30, 2012 7:33 PM > *Subject:* ADV: Introducing BMC Remedy Health Advisor utility**** > > ** ** > > ** **** > > It is challenging to monitor in-house BMC Remedy Action Request System > servers and an AR System based application infrastructure that is > supporting critical business services. To help, BMC is making the *BMC > Remedy Health Advisor *application available as an *unsupported* utility.* > *** > > *This solution consists of:***** > > 1. BMC Remedy Health Advisor Server Application - to be deployed on a > central BMC Remedy AR Server**** > 2. BMC Remedy Health Advisor Client Creator - used *to create* the "*BMC > Remedy Health Advisor Client*" to be deployed on the AR System Server > which needs to be monitored**** > > BMC Remedy Health Advisor application is designed to enable on-premise > support personnel or a service provider offering managed services to > actively monitor the different aspects of the AR System infrastructure and > proactively be able to prevent the issues affecting the underlying business > services.**** > > This solution enables a service provider to monitor AR System > infrastructure of each instance or end-customer from one single location > and also provides the ability to the end-customer to control what a service > provider should monitor.**** > > *Key features of this solution are as listed below:***** > > - Monitoring AR System Server**** > - Monitoring AR System Server configuration**** > - Monitoring AR System Server error log**** > - Collecting AR System Server License Usage**** > - Collecting AR System Server "Server Statistics"**** > - Collecting Form Entry counts**** > - Sending Alert Notification**** > - Stopping and Starting AR System Server**** > - Integration with BMC ITSM Incident Management application**** > - Report generation**** > > For detailed information about the architecture, installation, creating a > client or on-boarding a customer; please refer to the available > documentation.**** > > BMC has taken commercially reasonable efforts to ensure the quality of > this solution and has tested for reasonable period before making this > available for wider consumption as an unsupported application. As an > *unsupported > *utility, best effort will be provided via the BMC Communities to address > questions or issues regarding the utility. *BMC Support will not accept > issues regarding this utility*.**** > > We are looking forward for your comments and suggestions about this > utility. Feedback will be used to influence future versions of the BMC > Health Advisor as well as potentially drive this functionality into > supported solutions.**** > > *To download BMC Remedy Health > Advisor<https://communities.bmc.com/communities/docs/DOC-20770>please visit > the BMC Communities. > *You will need a BMC Communities account to access the document and > utility. A BMC Communities account does not require a Support ID or > maintenance contact with BMC, however, and is available at no charge.**** > > **** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > **** > > _attend WWRUG12 http://www.wwrug.com/ ARSlist: "Where the Answers Are"_ ** > ** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ \t�-$� > �DC�c��L��M 8�D<� > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
