There is also an email that everyone gets when they join,
but the same as some people forget they were taught to use a turn signal
while driving,
they forget the basics on the list.
I am pasting part of the official arslist-faq below:
C. TELL ME ABOUT "ARSLIST" ETIQUETTE.
-------------------------------------
We're glad you asked. The simplest rule of ARSLIST usage is, anything you
post to the list is going to be seen by 5,000+ people all over the world,
so:
1. The Important Rules
a) all postings need to be Remedy related (in some direct manner)
b) Occasional humour is good, but Friday is the best time for it
c) Posting jobs is ok, BUT not more than once a week for headhunter spam
d) Posting your resume is fine, but it will be like a pool of sharks
circling
e) We are in 50+ countries, let's try to not be too US centric
f) Think very carefully about what you write. After it's been posted,
you can't take it back.
2. Remember that lengthy postings take longer to propagate, especially
around the world and over slow links, so trim the included text as
much as possible. Why include a 200-line previous posting just to
add a one-line response?
3. This is email, not documents. Your posting should be simple text, not
HTML or encoded MS Word binaries or non-standard MIME attachments.
4. When composing the question you want to ask, remember to include all
useful information about your configuration. For example, the following
items can be critical to solving your problem:
Server: platform
OS version
ARS version
Database vendor and version
Client: platform
OS version
ARS version
4. If someone posts something inappropriate to the list, don't compound
the problem by posting a personal complaint about it to the list as
well. Send it directly to the original poster. The standard manager's
rule applies: Praise in public, criticize in private. Only bring it
to the list if it needs discussion and input from everyone.
5. Commercial traffic directly relating to ARS is encouraged. Many
Remedy Product Partners subscribe here and have excellent tools that
will enhance your ARS implementation. They occasionally announce new
products and upgrades and respond to user "how-to" requests. Likewise,
some ARSLIST subscribers decide to go into independent consulting and
advertise their availability here.
6. Similarly, there are head hunters who are looking for qualified ARS
developers, and they post job listings here. Ideally they will do so
on an occasional basis - once a week at most. HOWEVER: If you decide
to reply to a job search posting, please use common sense and reply
privately to the poster, NOT to ARSLIST. People have gotten into very
hot water (read: fired) for accidentally letting it be known that they
were in the market for something new. Also, one has to wonder how
attractive you look to a prospective employer if you don't know enough
about email to keep your interest discreet.
D. HOW DO I SUBSCRIBE TO "ARSLIST"?
-----------------------------------
Send the following piece of email:
To: lists...@arslist.org
From: <your email address here>
Subject: <ignored>
SUBSCRIBE ARSLIST <Your Full Name Here>
<end>
Or go to the Web based area: www.arslist.org
It sometimes takes a day before your subscription is activated.
The first piece of email you receive should be a "welcome" message from
LISTSERV, telling you many important things about the list and your
subscription that you'll probably forget. Until you receive this, don't
send "TEST" messages to the list; they're seen by all 2,000+ subscribers.
E. HOW DO I UNSUBSCRIBE FROM "ARSLIST"?
---------------------------------------
Send the following email:
To: lists...@arslist.org
From: <your email address here>
Subject: <ignored>
SIGNOFF ARSLIST
<end>
IMPORTANT SAFETY TIP: List management email goes to the listserv
processor, not to ARSLIST. In the two examples above, the To: address is
LISTSERV, not ARSLIST. If you send your SIGNOFF message to ARSLIST, 5,000
people will see it and none them will have any ability to do anything
about it other than grumble at you for your inconsiderate behavior.
F. WHY CAN'T I SEE MY POSTINGS?
-------------------------------
When you subscribe to a LISTSERV mailing list, you are given a set of
options selected by the list owner. By default, for ARSLIST your options
are set so that you receive no acknowledgement that your posting was
received. Nor do you receive a copy of the posting during the actual
distribution to the list subscribers.
To fix this, send one of the following commands to LISTSERV (as described
above, NOT to the list itself!):
SET ARSLIST ACK NOREPRO
- get acknowledgement that you post was received, but no copy of it
SET ARSLIST NOACK REPRO
- get no acknowledgement, but do get an actual copy when distributed
SET ARSLIST ACK REPRO
- get acknowledgement AND a copy. Seems redundant...
Other kinds of mailing list problems can be debugged if you follow the
simple rule described in the SAFETY TIP above. Send mail to the LISTSERV
address (lists...@listserv.vistait.com), not to ARSLIST itself.
Everything sent to LISTSERV will be responded to, even if it's something
that isn't understood. LISTSERV can provide extensive help on how to use
itself and the mailing lists it manages.
=========================================================================
II. FAQ QUESTIONS
=========================================================================
A. WHO MAINTAINS THIS FAQ?
--------------------------
WWRUG Canada, Inc.
Well, here's the official business card:
Daniel Bloom
d...@wwrug.com
WWRUG founding member, father of the ARSList
Questions, praise, potential contributions, suggestions for improvements,
and twinkies are cheerfully accepted. If you only want to
complain, send it to /dev/null instead, or if on Windows the recycle bin.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: August 5, 2012 11:36 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARSLIST Signal-to-noise ratio
Gentle readers,
Is anyone else as bothered by the increasing amount of re-re-re-quoted text,
graphic signatures, links to off-topic websites, etc, as I have become?
Maybe I'm just grouchy today, but it seems to me we are getting a larger
proportion of non-text material in this email list recently, and I think
that makes it more difficult to extract the useful content. We're still
getting the signal, but the noise is going up.
Doug's guidelines for posting to the ARSLIST
<Snip>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
