I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same.
So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
