Have either of you tried running on the "real" version of Tomcat rather than the version BMC ships with the Mid Tier? While I've not had the trouble you all have, I'm personally more confident in downloading and setting up Apache the way I think it should be set up, then installing the Mid Tier on top of that separately. Despite that though, BMC's performance tuning whitepapers have also helped out quite a bit. I'm not sure why BMC doesn't have things like garbage collection set up in the BMC provided version of Tomcat, but that seems to help with potential memory leaks.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Monday, August 13, 2012 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Apache Tomcat ** Roger, I hate to break this to you but we've been having that issue for over 3 years. 3/5/2009 We did have an open Support Ticket with BMC, and they could not solve it. ISS03409598 SW00371854 SW00325104 Tried several patches that they provided to no success. They basically told us we have to upgrade as they could not solve it. We did set out Java Memory Settings to 1024, 1024 Granted our environment is a little different than yours ARS 7.1 Patch 8 (soon to be Patch 11) Mid-Tier 7.1 Patch 8 (soon to be Patch 11) MS SQL 2005 Windows Server 2003 Good luck, Let me know if you figure anything out. Thanks Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Monday, August 13, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: OT: Apache Tomcat ** ARS 7.1 Patch 4 (Application) Mid Tier - 7.6.4 Patch 2 SQL 2000 Windows 2003 (Application) Windows 2008 (Mid Tier) We have been having to restart Apache Tomcat 6.0 service just about once every 3 - 4 weeks for the last couple of months. I am wondering if anyone can suggest what I can look to determine what may be wrong. Thanks, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intake<http://saintake.t-mobile.com/> SA Portal<http://sa.eng.t-mobile.com/Pages/Default.aspx> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
