Roger, Both. Of course you probably know this, But you should usually do your utmost to keep the Server and Mid-tier at the same version and Patch level. We've been burned by having them on different versions, as well as same version but a different Patch levels.
And BMC did give us some DLL's at the Server level to try, and they did help. It reduced the crashing from twice a day to about what you are seeing (every 3 to 4 weeks). So you may want to bump your ARS version to 7.6 and see if that fixes your issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Tuesday, August 14, 2012 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Apache Tomcat ** Matt, Thanks for the information. When you say upgrade are you talking about ARS, Apache or both? Regards, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intake<http://saintake.t-mobile.com/> SA Portal<http://sa.eng.t-mobile.com/Pages/Default.aspx> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Matthew Perrault Sent: Monday, August 13, 2012 2:17 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: OT: Apache Tomcat ** Roger, I hate to break this to you but we've been having that issue for over 3 years. 3/5/2009 We did have an open Support Ticket with BMC, and they could not solve it. ISS03409598 SW00371854 SW00325104 Tried several patches that they provided to no success. They basically told us we have to upgrade as they could not solve it. We did set out Java Memory Settings to 1024, 1024 Granted our environment is a little different than yours ARS 7.1 Patch 8 (soon to be Patch 11) Mid-Tier 7.1 Patch 8 (soon to be Patch 11) MS SQL 2005 Windows Server 2003 Good luck, Let me know if you figure anything out. Thanks Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Monday, August 13, 2012 10:37 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: OT: Apache Tomcat ** ARS 7.1 Patch 4 (Application) Mid Tier - 7.6.4 Patch 2 SQL 2000 Windows 2003 (Application) Windows 2008 (Mid Tier) We have been having to restart Apache Tomcat 6.0 service just about once every 3 - 4 weeks for the last couple of months. I am wondering if anyone can suggest what I can look to determine what may be wrong. Thanks, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intake<http://saintake.t-mobile.com/> SA Portal<http://sa.eng.t-mobile.com/Pages/Default.aspx> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
