Note that the HPD:IncidentInterface_Create form filters don't inherently fire on merge so in order to import data to this form and have it create Incidents you'll have to update all the filters and make them fire on Merge. We did this and note, we missed one filter that is not associated with the incident create form which sets the InstanceId field so make sure you hunt that down and make it fire on Merge as well before importing. We just did a one time load so I had to go back and manually set the InstanceId field on the records and never looped back to find the missing workflow. Nate.
Nathan Aker ITSM Solution Architect McAfee, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, August 14, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Importing data from another source form into the ITSM Incident form I personally like using the HPD:IncidentInterface_Create form to do imports if I have something custom, especially if you're doing the migration on the same server that your data resides. It takes care of some of the lookups for you so you don't have to worry about it too much. Be sure your People data is populated, and try not to copy too many things over because it can be a hassle to make some of the data validate for non-required fields. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lyndle Johnson Sent: Tuesday, August 14, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Importing data from another source form into the ITSM Incident form Hello, My company recently purchased the ITSM suite 7.6.04 after running all of our ticketing processes on self-built custom-built Remedy forms. We're trying to import data from our old custom ticketing form into Incident, but we're running into a lot of errors in the process where some fields are not accepting the data and other fields (such as the customer info) are not displaying data at all after the import. Does anybody have a list of all of the fields that need to be populated in Incident in order for a data import procedure to function properly? Also, if the list had any recommended values for the fields, that would be great. Thank You, Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
