Hi listers, I need to create a report on daily basis using BOXI. This report reads the SLM:Measurement form and HPD:Help Desk, looking for all measures for open incidents. This report will be generated automatically by night and the PDF sent to a Sharepoint site. Thus, the manager can see at the morning a summary of its service. But I noticed that the SLM:Measurement request do not update so frequently as expected. In fact I have an incident that is not updated for a week, and the SLM:Measurement is also one week old.
Do you know how to force to recompute an SLM:Measurement. Thus I could run an escalation two hours before generating the report, recomputing all opened measurements. Regards, Jose Manuel Huerta http://theremedyforit.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
