I think this conversation is worth to share
Jose Huerta theremedyforit.com Inicio del mensaje reenviado: > De: Rajesh Nair <rajesh.nair....@gmail.com> > Fecha: 30 de agosto de 2012 08:45:02 GMT+02:00 > Para: Jose Manuel Huerta Guillén <arsl...@theremedyforit.com> > Asunto: Re: SLM issue > > Wow,that what i call a great info, will surely share it too other > > On Aug 30, 2012 4:14 AM, "Jose Manuel Huerta Guillén" > <arsl...@theremedyforit.com> wrote: > Wow! I forget that the developer was introduced later! > > Well, I've done the research: > > The HPD:Help Desk 'SLM Status' field is computed when a request is modified > with the 'z1D Action' field set to "CALCULATE_SLMDATES" > > A lot of filter starting with the next name are the responsible to compute > the value. > INT:HPDSLM:INC:SLMSetTarget... > > > z1D Action is set to this value by the next filter: > > INT:FNDHPD:ACT:CALCULATE_SLMDATES_500_PHPD > > This filter is fired at a deletion of a register of SYS:Action form. > > The deletion is triggered by the FND:ACT:IM1-ProcessUPDATEASSOCIATIONSTATUS > escalation that checks at 3 minutes if one order is made 10 minutes ago. > > > Finally the request at the SYS:Action is made from the SLM:Measurement form > using the filters INT:HPDSLM:MeasurementStatusUpdate and > INT:HPDSLM:MeasurementStatusUpdateSubmit. > > > SUMMARIZING: > > When a request in HPD:HelpDesk is created it uses the standard SLM workflow > to create or update an SLM:Measurement request. This creates an schedulled > order at SYS:Action form. > 10 minutes later, the SYS:Action form runs an escalation that deletes the > request and sends modifies the original HPD:Help Desk request telling to > compute the SLM Status Value. > > Do you have any inconvenience to share it at arslist? It would help others. > > Regards, > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > > On Wed, Aug 29, 2012 at 7:29 PM, Rajesh Nair <rajesh.nair....@gmail.com> > wrote: > can show relationship on the field > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
