I think in a servergroup environment if you want to stop escalations you can just blank out the ranking field for the escalation entry.
On Monday, September 10, 2012 12:15:39 PM UTC-7, Longwing, LJ CTR MDA/IC wrote: > > Guillermo, > Two methods I can think of > > 1 - Update the ar.cfg/ar.conf file and set the 'Disable-Escalations' value > to T/F and either restart the remedy service, or execute an arsignal > 2 - Utilize an API of some sort to change the server property > > Both of these solutions of course assume that you are not in a server > group. When in a server group, you cannot manually control this setting > because it is controlled via the server rankings. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > ars...@arslist.org <javascript:>] On Behalf Of Guillermo Alfredo Torres > Barron > Sent: Monday, September 10, 2012 1:06 PM > To: ars...@arslist.org <javascript:> > Subject: Stop/Activate Escalations > > Hi dear listers > How I can stop/activate escalations via a command line or via API? > We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in > advance Greetings > > Este correo electronico es confidencial y/o puede contener informacion > privilegiada. > Si usted no es su destinatario o no es alguna persona autorizada por este > para recibir sus correos electronicos, NO debera usted utilizar, copiar, > revelar, o tomar ninguna accion basada en este correo electronico o > cualquier otra informacion incluida en el, favor de notificar al remitente > de inmediato mediante el reenvio de este correo electronico y borrar a > continuacion totalmente este correo electronico y sus anexos. > Nota: Los acentos y caracteres especiales fueron omitidos para su correcta > lectura en cualquier medio electronico. > > This e-mail is confidential and/or may contain privileged information. > If you are not the addressee or authorized to receive this for the > addressee, you must not use, copy, disclose, or take any action based on > this message or any other information herein, please advise the sender > immediately by reply this e-mail and delete this e-mail and its > attachments. > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
