Thanks Doug - yes I was aware of that.
Imagine this - Help Desk users would randomly create new customer records in Incident management, and because email address was required one time a user put zero as the email address - guess what happened. BMC does no validation on this J We had 100k users from CEO to store associates - we were not happy to find this out. You'd think a software company would think to validate user input for their application data fields, existence of @ would have helped J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Doug Blair Sent: Tuesday, September 11, 2012 9:43 AM To: arslist@arslist.org Subject: Re: alerts to multiple users ** Hi, No discussion on this topic would be complete without the warning that you can also send messages to group ID's, not just names, at least on older servers. Sending to group zero, even accidentally, emails e-v-e-r-b-o-d-y in Public, which is basically every email address in the user form! How I learned this is not important. Anymore. Doug On Sep 4, 2012, at 12:52 PM, Misi Mladoniczky <m...@rrr.se> wrote: Hi, Yes, you use Carriage Return. It is important that no extra space is appended to the end of each user-name. You can specify one of these: - LoginName - GroupName - EmailAddress - * (which will send an alert to all logged in users) You can specify email addresses with comma, in which one email will be sent with all addresses on the To-line. If you use CR, multiple emails will be sent. If you use comma like that, you have to make sure not to cross the 254 character maximum length for the To-field... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I believe a Carriage Return is used when you are using user logins (! User login per line) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 04, 2012 11:52 AM To: arslist@ARSLIST.ORG Subject: alerts to multiple users ** What is the correct syntax in a notify action (alert) to send to multiple users? I've tried semi-colon, comma and space - but none work, it seems to be treating it as one user account? I've tried: User: user1, user2 User: user1 user2 User: user1; user2 Only seems to work when I have one user listed. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ITILv3 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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