Thanks Jose. Regards, Karthik
On 13 September 2012 03:41, Jose Manuel Huerta Guillén < arsl...@theremedyforit.com> wrote: > ** I integrated a similar case using web services. I created an staging > form that holds all the updates and stores all the workflow. > > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > > On Wed, Sep 12, 2012 at 6:32 PM, Karthik <karthik...@gmail.com> wrote: > >> ** >> I have a requirement to integrate 2 or more remedy systems and other >> ticketing tools built on different technologies like Java . >> >> Scenario: Remedy servers A, B, C, D are on different versions of remedy >> ranging from 7.1 to 7.6. When incidents are assigned to a particular >> assigned group, an incident should be created on a remedy server E on 7.6. >> Once a ticket is created on Remedy server E, the integration should be >> birectional. i.e. status updates should flow through between the servers. >> Similar should happen even when incidents are raised and assigned on >> different ticketing tools built on various technologies. >> >> Assumption: >> - Remedy servers are DSO enabled >> - Other ticketing tools support web services. i.e. can expse and consume >> web services. >> >> Below are few approaches, i have thought of and need suggestions on these >> approaches or please feel free to recommend any other approaches as well: >> >> 1. Build staging forms on both soure and target systems to handle >> transactions. >> 2. Data to this staging form can be populated in following different >> manners: >> >> a. Integrate remedy servers using DSO and integrate with other systems >> using web services so that same staging form handles the transactions using >> same workflows >> >> - I need to understand if DSO is backward compatible. say for ex: can >> we establish DSO between 7.1 and 7.6? >> >> b. Integrate all the systems(remedy/non remedy) using web services >> c. Use an orchestrator tool like BMC Atrium Orchestrator >> >> Thanks >> Karthik >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
