I have a requirement to integrate 2 or more remedy systems and other ticketing tools built on different technologies like Java .
Scenario: Remedy servers A, B, C, D are on different versions of remedy ranging from 7.1 to 7.6. When incidents are assigned to a particular assigned group, an incident should be created on a remedy server E on 7.6. Once a ticket is created on Remedy server E, the integration should be birectional. i.e. status updates should flow through between the servers. Similar should happen even when incidents are raised and assigned on different ticketing tools built on various technologies. Assumption: - Remedy servers are DSO enabled - Other ticketing tools support web services. i.e. can expse and consume web services. Below are few approaches, i have thought of and need suggestions on these approaches or please feel free to recommend any other approaches as well: 1. Build staging forms on both soure and target systems to handle transactions. 2. Data to this staging form can be populated in following different manners: a. Integrate remedy servers using DSO and integrate with other systems using web services so that same staging form handles the transactions using same workflows - I need to understand if DSO is backward compatible. say for ex: can we establish DSO between 7.1 and 7.6? b. Integrate all the systems(remedy/non remedy) using web services c. Use an orchestrator tool like BMC Atrium Orchestrator Thanks Karthik _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
