What language do you have the email engine running on (from the EmailDaemon.properties file)? (And what OS)
----- Original Message ----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 17, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Use of umlauts in remedy outgoing email address(Ex: volk.büc...@abc.com) causing errors ** We have some users in Germany and noticed some of them have umlauts(ü) in their email address.(Ex: volk.büc...@abc.com) While sending notifications to that address from remedy we are seeing errors in remedy logs. Message Text : Email address contains invalid characters. volk.büc...@abc.com What is annoying is when this error happens the whole email is failed. It is not even sending to the other valid email addresses in the To list. Questions: 1. Is this really a valid character in email address field? 2. The error is due to the limitation in remedy email engine or the email server that remedy email engine connects to that actually sends out the email? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
