I believe the problem is that
com.bmc.arsys.emaildaemon.arsystem.Language=en_US
does not support the unlauts
I'm thinking (and I could be wrong) that the setting should be the same as the
LC_ALL value: en_US.UTF-8
Fred
----- Original Message -----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Monday, September 17, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Use of umlauts in remedy outgoing email address(Ex:
volk.büc...@abc.com) causing errors
**
Here are the parameters.
Email Engine:
com.bmc.arsys.emaildaemon.arsystem.Language=en_US
OS = Linux
ARServer:
NLS_LANG=american_america.AL32UTF8
LC_ALL=en_US.UTF-8
OLANG=C
OS = Linux
DB:
NLS_LANGUAGE AMERICAN
NLS_TERRITORY AMERICA
NLS_CHARACTERSET AL32UTF8
NLS_NCHAR_CHARACTERSET AL16UTF16
----- Original Message -----
On Monday, September 17, 2012 11:05:22 AM UTC-7, Grooms, Frederick W wrote:
What language do you have the email engine running on (from the
EmailDaemon.properties file)? (And what OS)
----- Original Message -----
From: Action Request System discussion list(ARSList)
[mailto:ars...@arslist.org] On Behalf Of patchsk
Sent: Monday, September 17, 2012 12:23 PM
To: ars...@arslist.org
Subject: Use of umlauts in remedy outgoing email address(Ex:
volk.büc...@abc.com) causing errors
**
We have some users in Germany and noticed some of them have umlauts(ü) in their
email address.(Ex: volk.büc...@abc.com)
While sending notifications to that address from remedy we are seeing errors in
remedy logs.
Message Text : Email address contains invalid characters.
volk.büc...@abc.com
What is annoying is when this error happens the whole email is failed. It is
not even sending to the other valid email addresses in the To list.
Questions:
1. Is this really a valid character in email address field?
2. The error is due to the limitation in remedy email engine or the email
server that remedy email engine connects to that actually sends out the email?
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