It is a little hard to say what "version" it was.... Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the kitchen sink -- which included the Remedy product and the ITSM Suite + some discovery software + a CMDB...
But in 2014 Oracle broke it all up -- and peeled off the ITSM software into something they called "Oracle Service Support" .... (And the concept of a development admin tool went away) -- it is purely configuration and consulting to configure the product... (Traditional Remedy customer are unhappy - new customers don't know better - think they are eating a juicy steak - turns out it is pink slime) RemedyForce was taken over by Business.com (aka Salesforce.com). RemedyOnDemand - still exists -- but is part of "Oracle Scalable Enterprise" - which everybody calls "Oh say ... can you see" -- because nobody can actually see it working... kind of a weird industry joke... (Still not sure about it -- I think 2021 humor goes over my head) Same timeframe -- Oracle renamed Remedy to "Oracle Enable" ... and it became really the "adhoc" business "back-office" apps generator.... SRM was abandoned by Oracle -- really BMC killed it before Oracle got it (circa 2011) - BMC just never told the customers. Of course Kinetic Data stayed independent and front-ends both Oracle Service Support and the Enable framework - keeping customers happy - regardless of the shenanigans behind the scenes... BTW - the MN Vikings still are without a Superbowl in 2021 :( Obama gets reelected. Republican gets elected 2016 -- does a fair job - but chooses not to rerun. Hillary gets 2020. And that is all I know... -John On Mon, Sep 17, 2012 at 8:15 PM, Shellman, David <dave.shell...@te.com>wrote: > ** > John, > > Do you know what version this introduced? > > Dave > > On Sep 17, 2012, at 8:43 PM, "John Sundberg" < > john.sundb...@kineticdata.com> wrote: > > ** No - they won't work. :( > > Sorry... > > -John > > > On Mon, Sep 17, 2012 at 6:05 PM, Chris Kelly <ctopke...@gmail.com> wrote: > >> ** >> >> These are great suggestions But I an in 2012 and I need a solution >> today.... >> As you can tell I know nothing about remedy. So will adding the two >> lines work? >> >> Any help is great, my future self says thanks also.... >> >> Chris >> On Sep 17, 2012 4:26 PM, "Joe Martin D'Souza" <jdso...@shyle.net> wrote: >> >>> ** >>> >>> Sweet... don’t think I knew this.. >>> >>> New feature?? >>> >>> Joe >>> >>> *From:* John Sundberg <john.sundb...@kineticdata.com> >>> *Sent:* Monday, September 17, 2012 4:56 PM >>> *Newsgroups:* public.remedy.arsystem.general >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Querys that kill my system >>> >>> ** >>> >>> You could go into ar.cfg >>> >>> add the 2 lines : >>> >>> ars_track_long_queries: true >>> ars_track_long_queries_min_length: 5000 # This is milliseconds - so all >>> greater than 5 seconds >>> >>> >>> Then -- restart server >>> >>> Look for table called: "ARS_TRACK_QUERIES" (I think that is the name)… >>> >>> Look in there -- it will tell >>> who >>> when >>> what >>> how long it ran >>> how many entries returned >>> what ip address >>> what client type and version >>> >>> >>> Pretty sweet feature… (wish I would have thought of it originally) >>> >>> >>> -John >>> >>> >>> >>> >>> On Mon, Sep 17, 2012 at 10:21 AM, Chris Kelly <ctopke...@gmail.com>wrote: >>> >>>> ** >>>> Thanks so very much. I am not a Remedy Admin so My admin says the >>>> Unqualified searches is disabled. >>>> >>>> I will work on getting the fields indexed asap. >>>> >>>> The thing is we don't know who is running the queries... is there a >>>> way on the remedy system that we could look at to see who is running this >>>> and stop it when it is going on? >>>> >>>> Chris >>>> >>>> On Mon, Sep 17, 2012 at 9:09 AM, Maddala, Venkat < >>>> venkat.madd...@ncr.com> wrote: >>>> >>>>> ** >>>>> >>>>> Hi Chris,**** >>>>> >>>>> Here are the few things that you can do **** >>>>> >>>>> **1) **Disable Unqualified searches on server**** >>>>> >>>>> **2) **Index the most commonly used fields in search**** >>>>> >>>>> **3) **Limit the free form searches by adding custom workflow**** >>>>> >>>>> **** >>>>> >>>>> BTW is this for custom applications? Or OOTB?**** >>>>> >>>>> **** >>>>> >>>>> HTH**** >>>>> >>>>> Venkat Maddala **** >>>>> >>>>> http://RemediesForRemedy.com**** >>>>> >>>>> **** >>>>> >>>>> **** >>>>> >>>>> **** >>>>> >>>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>>> arslist@ARSLIST.ORG] *On Behalf Of *Chris Kelly >>>>> *Sent:* Monday, September 17, 2012 10:51 AM >>>>> *To:* arslist@ARSLIST.ORG >>>>> *Subject:* Querys that kill my system**** >>>>> >>>>> **** >>>>> >>>>> ** **** >>>>> >>>>> Hello all.**** >>>>> >>>>> **** >>>>> >>>>> I have a question for the group.**** >>>>> >>>>> **** >>>>> >>>>> Our ARsystem 7.1 and what is going on is when someone runs aintensive >>>>> query my system comes to a standstill. >>>>> what are a few things i would do to stop this? or set it so if >>>>> queries get approved before running????**** >>>>> >>>>> **** >>>>> >>>>> **** >>>>> >>>>> Please help ...**** >>>>> >>>>> **** >>>>> >>>>> Chris **** >>>>> >>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>>> >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>> >>> >>> >>> -- >>> >>> *John Sundberg* >>> Kinetic Data, Inc. >>> "Your Business. Your Process." >>> *WWRUG10 Best Customer Service/Support Award* >>> *WWRUG09 Innovator of the Year Award* >>> * >>> * >>> 651-556-0930 I john.sundb...@kineticdata.com >>> www.kineticdata.com I community.kineticdata.com >>> >>> >>> >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
