Just to clarify, the end-user facing UI has changed significantly in version 8.0.00. The back-end administration portion of the product has not changed too much from 7.6.04.
-David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, September 25, 2012 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Thing is I'm an indie consultant and may need to work on both, so was wondering if I did the 7.6 class, if it would be easy to graduate to 8.0 without having to go through another training class. Or if it is significantly different to administer and customize that may require training again.. It would be nice if they could have adapted the currently running training classes to add a what's new section while training 7.6.04.. Joe From: Mike Gould<mailto:mjgo...@gmail.com> Sent: Tuesday, September 25, 2012 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Sort of OT: SRM and Work Order Management version 8.0 ** Joe, The SRM 8.0 interface has been completely re-written. Lots of great updates I think your users will really like. Definitely recommend signing up for an 8.0 class, when available, if you're thinking about upgrading. Regards, Michael Gould Manager, Remedy Systems U.S. House of Representatives Current Production: ARS 8.0.00 ITSM 8.0.00 Solaris 10 Oracle 11gR2 On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** I guess this question is for those who may have had a fair chance to play with version 8.00.... How different are these in version 8.00.. Meaning if I were to decide to go for training for these on 7.6.04, will I find myself shooting in my foot when I have to work with these in version 8.00?? I asked a representative from the BMC Education Services this same question, and she had no available information to give me about this. I was told my best bet may be to talk to a sales rep about this but, me not being a direct customer, have no contact information to any of the sales reps either. I'd appreciate help with some / any BMC contacts that I could get for this.. Joe _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
