Not knowing what version Mid-Tier and what OS, Web Server, and Java we can only give general help.
I personally have no problems running ARS and Mid-Tier in a production environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with Java (1.5x) running ARS 7.6.04 SP3 (both ARS and Mid-Tier). For debugging a Web Service you will definitely want at least Cache, Session Management, Web Services, Qualifications and Expressions, and Servlet checked in the Mid-Tier Log Settings. I run Log Level=Fine, Viewer=File, and Format=Detailed Text. What type of error are they getting. Is it a SOAP Fault/Axis Fault error, or some HTTP error that may be coming from the web server itself? Fred ----- Original Message ----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu Sent: Wednesday, September 26, 2012 4:00 AM To: arslist@ARSLIST.ORG Subject: MidTier logs ** Hi All, I have a web service on Remedy application which used to be called by one Team works application service by sending text data which internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record field in remedy as 'Yes/True' else it use to update 'No/false' We are getting some failure logs at team works application saying there is problem at Remedy layer. But we did not find any errors at arerror.log file and also at armidtier.log. Please let me know how I can configure the log files at mid tier level. Is this Mid Tier log does present any errors caused by web services on Remedy application. Thanks & Regards Ravibabu Bhimineni Steria. SIPCOTT IT PARK Chennai, CUG - 838 4356 Direct from UK: (9) (0121 673) 4356 Mobile: 0091 9042249329 http://www.Steria.com +9144 47441000 extn 4346 This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _____________________________________________________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
